Xfinity caller id on pc

Thanked them for the information and asked if they needed anything else. guy said no and hung up.I checked my account after he hung up but found no reference to firewall settings in my modem configurations from my account page. Sounded like he was calling from some crowded call center. Given the rudeness of the caller and the claim of a security breach (even though I have MFA enabled) I suspect this was a scam call. Phone # was [Edited: "Personal Information"]. (edited)Problem Solver • 577 Messages@Sulj Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about this negative experience you had with this phone agent, and I would be more than happy to assist you in looking into this further, as well as in making sure your account and modem are secure. Whatever we can do to help a valued member of our Xfinity family! To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary• Click the "Peer to peer chat" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line• Type your message in the text area near the bottom of the window• Press Enter to send itI no longer work for Comcast. Exact same thin just happened to me from same number and shows as xfinity. I was pretty sure it was a scam and the caller hung up.Problem Solver • 892 MessagesHi all! Thank you so much for letting us know of these calls. They definitely sound like Robocalls/Scam calls. Please do not ever give personal information over the phone. When you speak to an actual call center agent, they will never ask you for information like date of birth, social security number, bank information to verify your account. If you ever feel as if a call is a scam pretending to be Comcast. Hang up and call us to see if someone was trying to contact you from our company. Thank you!I no longer work for Comcast.I just received a call very similar to this from +1 [Edited: "Personal Information"]. They said they noticed someone trying to get through my firewall, and asked if I was noticing a sluggish connection. I said no and they hung up. No personal information given, obviously.(edited)I just received a similar call. The phone# was [Edited: "Personal Information"] and showed as Xfinity on caller ID. He knew my name and although I didn't confirm it he said basically the same thing as above, about the security being turned off on my modem and asked if I could get to a computer connected to the wifi. I asked him what he wanted and he hung

Call from [Edited: Personal Information"] from a guy claiming to be from Xfinity saying my Firewall security had been breached and asked me questions about my router and devices on my network. He said his name was Steven [Edited: "Personal Information"] even though he sounded like he was from India. He had me go to this site bit.ly/comcastsupport and install AnyDesk.exe which I did not do as it looked pretty dangerous. The guy was very believable but installing this .exe was a giant red flag. When I asked if I could call him back his mood changed and then he told me I would be losing my wifi.(edited)I just received multiple phone calls from a variety of "local" numbers claiming to be Comcast and informing me that there was a issue on Comcast's side that was causing my modem or computer to no longer receive updates. He insisted that I check my modem for "blinking" white or yellow lights and that he would send an update to my computer and wanted me to verify that the update was on my home screen. He then asked for me to read him the 4-digit code! My phone did highlight each of these calls as spam risk. I could hear call center noise in the background and he used at least 4 different numbers to call me.I received a call today from a recorded message saying "This is Comcast Xfinity and you are qualified to receive 50% off your bill and to call [Edited: "Personal Information"] to speak to a representative for more details". When they called my phone the caller ID was from someone named William [Edited: "Personal Information"] and phone number on caller ID was [Edited: "Personal Information"]. (edited)

Retired Employee • 5.9K MessagesAll,Comcast will typically not reach out to offer you new deals on your account, help with firewall issues, ask you for your personal information, or request payments above your monthly service charge if you did not initiate that conversation. We will only ever contact you via phone if you had already previously reached out to us requesting a call back. If you or anyone you know is receiving scam calls from people pretending to be from Comcast, we recommend you report it to the FTC. You will need the name and number of the caller and date and time of the call.Visit ftc.gov or call 1-877-FTC-HELP.The complaint that you report will be submitted into the Consumer Sentinel Network, which is a database that is used by law enforcement agencies across the world. It helps them to track down the culprits and eventually stop the fraud.You may also file a complaint with the FCC at fcc.gov/complaints.Additional information about protecting yourself from scam calls can be found here: moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.New Problem Solver • 318 MessagesHello @lionheart82, thank you for taking the time to reach out to us on the forums. I can understand the concern when you receive a call such as this and want to know if it was a scam or not. From the sounds of it, I am almost 100% it was a scam call, especially when it was listed as an unknown caller. We usually come up as Comcast/Xfinity or as a 1-800 number when we call you. There are quite a few phishing scams going around that try to use our name to get information. Hopefully, you didn't give them any information they could possibly use. I would be more than happy to look over your account and see if the call did actually come from us. Can you send us a direct message with your first and last name and address to get started?@XfinitySean​ Please see my new post. I just received another call Ok, I just received another call from 1-866-429-0152 and caller ID has "Comcast Business". They asked for my name and I said what is this regarding. They said they received notification that my firewall has been deactivated and asked if someone has been tampering with my firewall. I said I don't what you're talking about, there was a brief pause and he hung up. Is this legit?Official Employee • 1.4K MessagesThis reply has been converted into a commentI no longer work for Comcast. I am an Official Xfinity Employee.Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Please, mark a reply as the Accepted Answer.I just got a call from a number that my phone ID'd as Xfinity, claiming that my xfinity firewall had been deactivated. I

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