Wise up online

How Does Wise Work: Step-by-step GuideWise was launched as TransferWise in the UK in 2011, with the aim of making it cheaper, faster and more convenient to send money internationally. In 2021, TransferWise was renamed Wise to reflect the broader range of services on offer - including low cost international transfers, multi-currency accounts and international debit cards.If you’re considering making an international money transfer with Wise but have questions about how to use it, this guide is for you. We’ll walk through all the services and features Wise offers in Malaysia - and cover step by step how to send money or make the most of your Wise account.Wise Key PointsCreate a Wise account for free, online or in the Wise appSend payments to 70+ countries around the worldSend directly to the recipient's bank account (they don't need their own Wise account)Fund Wise international payments using your online banking, FPX, or use a balance you hold in your Wise accountAll Wise currency exchange uses the mid-market exchange rate with a small transparent feeHold 40+ currencies in the Wise multi-currency account, with your own local bank details for 10 currenciesGet a Wise international debit card for easy spending and withdrawals all over the globeWhat is Wise?Wise is a financial technology company which specialises in international payments and flexible multi-currency accounts.You can use Wise to send a one off or recurring payment to 70+ countries with the mid-market exchange rate and low, transparent fees - or choose to open a Wise multi-currency account to hold and exchange 40+ currencies all in the same place. Wise accounts offer a broad range of features to suit anyone living an international lifestyle - including an international debit card and local bank details to get paid easily from 30+ countries.Go to WiseYou can open a Wise account online or in the Wise app for free, to get started sending payments overseas, and managing your money conveniently across currencies in the Wise multi-currency account. We’ll cover all you need to know about how to open a Wise account, including the verification steps required to keep your account safe, a little later.Once you’ve registered your Wise account you can send money internationally and pay using your regular online banking service, FPX, or any balance you hold in your Wise account. Transfers are set up online or in the Wise app - and can move far faster than a normal international bank transfer. In fact, 50% of Wise transfers are instant, and 80%+ arrive within 24 hours.Your funds will be deposited right into your recipient’s bank account for convenience. The individual or business you’re sending to won’t need to open a Wise account to get their money, and they’ll

Payment. This is to comply with legislation around the world and prevent fraudulent or illegal account use - banks need to do this when customers set up accounts too.However, while you might have to visit a branch to verify your bank account, the good news is that you’ll be able to complete the Wise account verification process entirely online or in the Wise app. All you’ll usually need is your passport or Mykad. You’ll be guided through the process and can save your progress and come back to it if you need to.If you ever need any support while you’re completing the verification step, the Wise customer service team is on hand to advise you - by phone, online or in the Wise app.Go to WiseHow to transfer money with WiseOnce you have a Wise account you’ll be able to send payments in 40+ currencies to 70+ countries around the world. Whenever you need to switch between currencies you’ll get the real mid-market exchange rate with no markups and low, transparent fees which can save you 6x compared to a traditional bank.Here’s how to send an international Wise money transfer:Log into your Wise account online or in the Wise appSelect Send MoneyEnter the currencies you want to send to and fromConfirm either the send amount, or the amount you want the recipient to get in the endSelect the payment method - you can transfer money using your Wise balance, a bank card or right from your online bankingCheck over the fees and exchange rate, and confirmFollow the prompts to fund the payment and your money is on its wayOnce your money is moving you’ll get an email notification, and you’ll also be able to track your payment in the Wise app or on the desktop site if you’d like to. Your recipient will be notified about the payment by email once it arrives.How to send money Wise to WiseYou can send a Wise transfer to a bank account - or you can choose to send a payment to another Wise account. That’s perfect if you’re sending a payment to a friend, splitting a bill or simply looking for the easiest possible way to make a transfer - without needing to know the recipient’s full bank details.You can send money from your Wise account to another Wise account simply by using the recipient’s phone number - which makes it super easy to send to anyone already in your contacts:Open the Wise appCheck you’ve opened a balance in the currency you want to send or receiveTap Recipients in your Wise appSelect Find friends on WiseChoose the option to Sync contactsSelect the contact you want to send to, and set up the transfer

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