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--> Resetting root password in vCenter Server Appliance 7.x / 8.x calendar_todayUpdated On: Products VMware vCenter Server Issue/Introduction This article provides steps to reset a lost, forgotten, or expired root password for a vCenter Server Appliance 7.x / 8.xSymptoms:The root account password of VMware vCenter Server Appliance fails.The root account of the vCenter Server Appliance is locked or account is expired.The root account password has been lost or forgotten.You are unable to login to vCenter. Environment VMware vCenter Server 8.x.VMware vCenter Server 7.x. Cause Resolution Process to Reset the Root Password in VCSA:To reset the root password for the vCenter Server Appliance:Take a snapshot or backup of the vCenter Server Appliance before proceeding.Caution: Do not skip this stepNote: If the vCenter Appliance is on the same ESXi hosts it manages. Connect directly to the ESXi host that it is located on to perform these steps.Reboot the vCenter Server Appliance.After the VCSA Photon OS starts, press the e key to enter the GNU GRUB Edit Menu.Locate the line that begins with the word Linux.Append these entries to the end of the line - rw init=/bin/bashThe line should look like the following screenshot:Press F10 to continue booting.Run the command -mount -o remount,rw / Unlock the 'root' account using below command if it is already locked due to multiple logins with incorrect password.pam_tally2 --user=root --resetFor 8.0 U2 onwards:/usr/sbin/faillock --user root --reset( Note: pam_tally2 is deprecated in Photon 4, use faillock instead. )In the Command prompt, enter the command passwd and provide a new root password (twice for confirmation):passwdUnmount the filesystem by running this command (yes, the unmount command is umount - it's not a spelling error):umount / Reboot the vCenter Server Appliance by running this command:reboot -fConfirm that you can access the vCenter Server Appliance using the new root password.Remove the snapshot taken initially if applicable.You could set the Root password to never expire in order to prevent this issue by running command from vCenter CLI: # chage -I -1 -m 0 -M 99999 -E -1 rootOr, change the Password expiration settings in the VAMI page referring to the document below:Change the Password and Password Expiration Settings of the Root UserTo confirm the changes made and validate the root account details, run the following command from the vCenter SSH session:root@vc[~]# chage -l rootexample:root@vc [ / ]# chage -l rootLast password change : Aug 20, 2024Password expires : Nov 18, 2024Password inactive : neverAccount expires : neverMinimum number of days between password change : 0Maximum number of days between password change : 90Number of days of warning before password expires : 7 Additional Information Additionally, to check the password details for the [email protected] (default SSO) account, run the following command from the vCenter

1. Download the vCenter 8.0.3d ISO full version from Broadcom Website Visit the Broadcom Customer portal and download the vCenter Server 8.0 Update 3d (8.0.3.00400) ISO file - VMware-VMware-VCSA-all-8.0.3-24322831.iso2. Upload the ISO to your ISO datastore Use a file transfer tool like WinSCP to upload the downloaded vCenter Server ISO update package to the ISO datastore.3. Connect the ISO to the vCenter Server 8.0.3c Appliance Using the vSphere Client, navigate to the vCenter Server appliance, right-click it, and select Edit Settings. Add the ISO as a CD/DVD drive, making sure to connect it at power on.4. Select vCenter Server in the Root Hierarchy and Choose Upgrade In the vSphere Client, select the vCenter Server in the root hierarchy. Click on Actions and then select Upgrade to initiate the upgrade process.5. Ensure ISO is Mounted and Verify Backups Make sure the ISO is mounted, and click Next. Confirm that you have a current backup of the vCenter Server. The process will display available backups. If you haven't made a snapshot of the vCenter Server 8.0.3c appliance, create one now. Then click Next to proceed.6. Upgrade the vCenter Server Lifecycle Manager Plug-in Upgrade the vCenter Server Lifecycle Manager plug-in. Note that vCenter Server 8.0.3c can only be upgraded using the Reduced Downtime Upgrade (RDU) plug-in that matches the version you are upgrading to (8.0.3d). Click Next.7. Click to Run the Pre-checks Click the option to run the Pre-checks to validate the environment before proceeding with the upgrade. Ensure all checks pass to

Installing and Upgrading VMwareThis chapter contains the following sections: VMware Release UpgradesVMware Release 5.1 to VMware Release 5.1 Update 1Upgrading to VMware ESXi 5.0 Patch 01Installing ESXi 5.1 Host Software Using the CLICreating an Upgrade ISO with a VMware ESX Image and a Cisco Nexus 1000V VEM ImageVMware Release UpgradesUpgrading from VMware Releases 4.0, 4.1, 5.0, 5.1 to VMware Release 5.5 The steps to upgrade are as follows: Note From vCenter Server Release 5.1, you cannot directly upgrade an existing vCenter Server from an older version to Release 5.1. vSphere 5.1 introduces the vCenter Single Sign On service as part of the vCenter Server management infrastructure. This change affects vCenter Server installation, upgrading, and operation. When you upgrade to vCenter Server 5.1, the upgrade process installs vCenter Single Sign On first and then upgrades the vCenter Server. ProcedureStep 1 Installing the vCenter Single Sign On Step 2 Installing the vCenter Inventory Service Step 3 Upgrading the vCenter Server Step 4 Upgrading the vCenter Update Manager to Release 5.5 Step 5 Augmenting the Customized ISO for VMware Release 5.1 and Later Step 6 Upgrading the ESXi Hosts to Release 5.x Installing the vCenter Single Sign On Before You Begin Download the upgrade ISO file that contains the ESXi image and the Cisco Nexus 1000V software image files. See the Cisco Nexus 1000V and VMware Compatibility Information document to determine the correct VIB Version, VEM Bundle, Host Build, vCenter Server, and Update Manager versions. ProcedureStep 1 Navigate to the desired VMware vSphere installation file. Note If you have the ISO image, you should mount it on the host. Step 2 Double-click autorun.Step 3 In the VMware vCenter Installer window, click vCenter Single Sign On.Step 4 Click OK on the warning message and click Next.Step 5 In the Patent Agreement window, click Next.Step 6 In the License Agreement window, click the I agree to the terms in the license agreement radio button and Click Next.Step 7 In the vCenter Single Sign On Deployment Type window, keep the default setting of installing vCenter Single SignOn with basic node and click Next.Step 8 In the

VCenter Single Sign On Type window, keep the default setting of Install basic vCenter Single Sign On and click Next. Step 9 In the vCenter Single Sign On Information window, provide the single sign on server password and click Next. Note Ensure your single sign on server password is different from the windows VM password.Step 10 In the DatabaseOptions screen,clickNext.Step 11 In the Database UserInformation screen, provide the SSOpassword for RSA_DBA and RSA_USER.Step 12 In the Local system information screen, provide the IP address of your local machine.Step 13 Ignore the warning message and Click Ok. Step 14 Click Next.Step 15 Retain the default HTTPs port settings and Click Next.Step 16 Click Install.Step 17 Click Finish. Installing the vCenter Inventory Service ProcedureStep 1 In the VMware vCenter Installer window, click vCenter Inventory Service. Step 2 Click Install.Step 3 Choose the desired language and click OK.Step 4 Click Next.Step 5 In the Patent Agreement window, click Next.Step 6 In the License Agreement window, click I agree to the terms in the license agreement radio button and click Next.Step 7 In the Database Options screen, click Next .Step 8 In the Local system information window, provide the IP address of your local machine.Step 9 Ignore the warning message and Click Ok. Step 10 Click Next.Step 11 Retain the default configured port settings and Click Next.Step 12 Retain the default Inventory size for vCenter Server deployment and Click Next .Step 13 Enter the vCenter Single Sign On server credentials and Click Next .Step 14 In the Certificate Installation for Secure Connection window, select Overwrite Certificates. Step 15 Click Install.Step 16 Click Finish.Upgrading the vCenter Server Note This upgrade procedure applies to vCenter Server 5.0, 5.0 Update 1 and later, 5.1, and 5.5 versions. Before You Begin Download the upgrade ISO file that contains your desired ESXi image and the desired Cisco Nexus 1000V image. See the Cisco Nexus 1000V and VMware Compatibility Information document to determine the correct VIB Version, VEM Bundle, Host Build, vCenter Server, and Update Manager versions. ProcedureStep 1 Navigate to the VMware vSphere installation file. Note If you have