Ringcentral extension for chrome

With contact center agents on the front lines, support teams and their devices need to be secure and reliable. Shifting agents to at-home work requires both a cloud based contact center solution and powerful devices to maximize productivity. Ringcentral Customer Experience and Unified Communication solution paired with Chrome Enterprise, ensures that contact center agents can continue to field customer requests at home, while giving IT admins the ability to deploy, manage and secure their device fleet.What does remote work with RingCentral Solutions and Chrome Enterprise look like?For the remote agent:Seamless communications across the company: With RingCentral team messaging, at-home agents can chat with other agents on their team. Use the presence-enabled directory integration to transfer calls to subject matter experts, improving first call resolution and customer satisfaction.Collaborate easily from any location: RingCentral UCaaS solution offers a truly collaborative environment to support at-home agents when information needs to flow freely across the organization.Reduce downtime With automatic updates, fast boot times, and a seamless experience across devices, Chromebooks are a smarter way to work.Easy access to apps: Chromebooks can access enterprise applications through Chrome Browser, Google Play, or legacy applications with leading virtualization applications. Download the RingCentral app on Google Play and extend functionality with the Chrome Extension and Google Workspace add ons.Consolidated Communications: All business communications are tracked in one single place, so users don’t have to waste time searching for important emails, missed messages, or contact information. With an improved workflow, they can spend more time focusing on servicing customer.For

From the drop-down menu if not already selected.Select OAuth as the Authentication type.Click on Connect to production if connecting to a production instance of RingCentral or click on Connect to sandbox if connecting to a sandbox instance of RingCentral.Follow the RingCentral login prompts and enter in the RingCentral administrator credentials.Once logged in to RingCentral the page will redirect back to the Phone Settings page.Click Save (The the bar at the top of the page will turn green indicating Tenfold is connected to RingCentral).Log in to your Tenfold Administrator account.Click on the Users tab in the Tenfold Dashboard.Click the blue and white button with the plus sign.Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop-down.Each individual user will then need to connect their Tenfold user to their RingCentral account via the steps below.Log in to your Tenfold account.Click on the Profile tab in the Tenfold Dashboard.Click the blue and white button with the plus sign (If the extension is already added go to step 5).Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop-down.Click on Connect to RingCentral Office button.Follow the RingCentral log in prompts and enter in the RingCentral user credentials.Once logged in to RingCentral the page will redirect back to the Profile page.Click to Dial with OAuthFor Click to Dial to work with the OAuth integration the user’s computer (PC) needs to be authorized in RingCentral Office. For instructions, see RingCentral’s support article.

Overview: This article describes how to integrate RingCentral Office with Tenfold, user extension assignment and configuration.There are two ways to connect RingCentral Office to Tenfold: with credentials or with OAuth. Each has unique requirements and configurations.Credential IntegrationLog in to the Tenfold Dashboard with a Tenfold administrator account.Click on Company Settings and then Phone Settings.Select Ring Central Office from the drop-down menu if not already selected.Select Credentials as the Authentication typeEnter the username(phone number) and password for your RingCentral administrator account. (Note: Add the country code number at the beginning of the phone number. (e.g. `1` for USA or `44` for UK)).Click Save (The the bar at the top of the page will turn green indicating Tenfold is connected to RingCentral).Log in to your Tenfold Administrator account.Click the Users tab in the Tenfold Dashboard.Click the blue and white button with the plus sign.Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop down.Click on the cogwheel next to the extension number.In the Phone Settings popup enter the user’s RingCentral Username(phone number) including country code at the beginning, just like was done for the RingCentrals Administrator account.Enter the user’s RingCentral password.In the CTD Number field enter the user’s RingCentral phone number including country code at the beginning.Click Save.Test your click to dial functionality with our Click To Dial Test Page.Log in to your Tenfold account.Click on the Profile tab in the Tenfold Dashboard.Click the blue and white button with the plus sign.Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop-down.Click on the cog wheel next to the extension number.6. In the Phone Settings popup enter the user’s RingCentral Username including country code at the beginning, just like was done for the RingCentrals Administrator account.7. Enter the user’s RingCentral password.In the CTD Number field enter the user’s RingCentral phone number including country code at the beginning.Click Save.Test your click to dial functionality with our Click To Dial Test Page.OAuth Integration1. Log in to the Tenfold Dashboard with an administrator account.2. Click on Company Settings and then Phone Settings.Select RingCentral Office

PrésentationRingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser: * See agent state immediately in the browser* Send and receive all calls directly from the Agent Desktop* Establish agent WebRTC connections directly from the Agent Desktop RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.DétailsVersion2.1.2Dernière mise à jour18 novembre 2024Proposé parRingCentralTaille2.84MiBLanguesDéveloppeurRingCentral, Inc.20 Davis DriveBelmont, CA 94002-3002US E-mail [email protected] développeur ne s'est pas identifié comme professionnel. Pour les consommateurs de l'Union européenne, veuillez noter qu'il est possible que les droits des consommateurs ne s'appliquent pas aux contrats entre vous et ce développeur.ConfidentialitéLe développeur a indiqué qu'il ne collecterait et n'utiliserait pas vos données. Pour en savoir plus, consultez les Règles de confidentialité du développeur.Ce développeur déclare que vos données :Ne seront pas vendues à des tiers en dehors des cas d'utilisation approuvés.Ne seront ni utilisées ni transférées à des fins sans rapport avec la fonctionnalité de base de l'article.Ne seront ni utilisées ni transférées pour déterminer votre solvabilité ou en vue de vous proposer un prêt.Articles similairesRingCentral for HubSpot2,9(18)RingCentral for HubSpotGmail reverse conversation4,7(264)The addon which reverse emails in conversation view.Office@Hand for Google0,0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0,0(0)RingCentral RingCX for HubSpotRingCentral for Google3,1(253)Seamlessly integrate your RingCentral communications and collaboration solution with Google Cloud to create a powerful business…RingCentral Team Messaging Salesforce5,0(1)Link Salesforce cases to RingCentral Team Messaging teamsRingCentral RingCX Extension3,7(3)RingCentral RingCX ExtensionAvaya Cloud Office for Google2,3(3)Avaya Cloud Office for GoogleSeamlessly integrate your Avaya Cloud Office communications and collaboration solution with Google…RingCentral App Connect3,8(15)A RingCentral extension for CRM platformsLoadConnect4,7(69)Plugin that simplifies communication between carriers and brokers by allowing carriers to send emails with one click from loadboardBT Cloud Work for Google4,0(2)Integrate your BT Cloud Phone into Google.• Click phone numbers to make calls through your BT Cloud Phone system from your Gmail™…CXone Agent WebRTC Extension3,2(4)CXone Agent WebRTC ExtensionRingCentral for HubSpot2,9(18)RingCentral for HubSpotGmail reverse conversation4,7(264)The addon which reverse emails in conversation view.Office@Hand for Google0,0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0,0(0)RingCentral RingCX for HubSpotRingCentral for