Jabber

Discover the GC servers. If it doesn't discover the GC servers, Jabber then send DNS queries to the LDAP domain to discover the LDAP servers. When there is a GC available, the client does the following: Gets the DNS domain from the workstation and looks up the SRV record for the GC. Retrieves the address of the GC from the SRV record. Connects to the GC with the signed-in user's credentials. Discovery Using the Global Catalog Domain Jabber attempts to discover GC servers with a DNS SRV query. First, Jabber gets the GC domain: If available, Jabber uses the DNSFORESTNAME environment variable as the GC domain. If DNSFORESTNAME is not available, Jabber checks the following for the GC domain: On Windows, Jabber calls the Windows DsGetDcName API to get DnsForestName. On non-Windows platforms, Jabber reads LdapDNSForestDomain from jabber-config.xml. After Jabber gets the GC domain, it sends a DNS SRV query to get the GC server address: On Windows, Jabber checks if SiteName is available through Windows DsGetSiteName API: If SiteName exists, Jabber sends out the DNS SRV query, _gc._tcp.SiteName._sites.GCDomain, to get the GC server address. If SiteName doesn't exist or no SRV record is returned for _gc._tcp.SiteName._sites.GCDomain, Jabber sends out the DNS SRV query, _gc._tcp.GCDomain, to get the GC server address. On a non-Windows platform, Jabber sends out the DNS SRV query, _gc._tcp.GCDomain, to get the GC server address. Discovery Using the LDAP Domain If Jabber cannot discover a GC server, it then attempts to discover the LDAP domain: If available, Jabber uses the USERDNSDOMAIN environment variable as the LDAP domain. If USERDNSDOMAIN is not available, Jabber reads LdapUserDomain from jabber-config.xml. If LdapUserDomain is not available, Jabber uses the email domain with which the user signed in as the LDAP domain. After Jabber gets the LDAP Domain, it sends a

Cisco Jabber Cisco Headset 320 Series The Cisco Headset 320 Series can connect to Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 320 Series. Table 1. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 320 Series 320 Series firmware 1-1-0001-9 or later Table 2. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber for Linux VDI Jabber version 14.0.3 Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 3. Cisco Headset 320 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone No Adjust microphone gain No Adjust equalizer No Reset settings No Headset upgrades No The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 4. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later No Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No Cisco Headset 520 Series The Cisco Headset 520 Series can connect to the Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 520 Series. Table 5. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 520 Series Headset Firmware 1.5(1) or later Table 6. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for

Jabber version 12.7MR USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 15. Cisco Headset 560 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone Yes Adjust microphone gain Yes Adjust equalizer Yes Reset settings Yes Headset upgrades Yes The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 16. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 720 Series The Cisco Headset 720 Series can connect to Cisco Jabber through USB or with Bluetooth. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 720 Series. Table 17. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 720 Series Cisco Headset 720 Series firmware version 1-10-0-93 or later Cisco Headset USB HD Adapter USB HD Adapter firmware version 1-3-28 or later Table 18. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.9 Jabber version 14.1 or later USB USB HD Adapter Bluetooth Cisco Jabber Mobile Jabber version 12.9 Jabber version 14.1 or

Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.0 or later Jabber version 12.6MR or later USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 11. Cisco Headset 530 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone Yes Adjust microphone gain Yes Adjust equalizer Yes Reset settings Yes Headset upgrades Yes* *—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI. The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 12. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 560 Series The Cisco Headset 560 Series can connect to the Cisco Jabber through the USB cable. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 560 Series. Table 13. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 560 Series Headset Firmware 1.5(1) or later Table 14. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.5 or later

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 730. Table 21. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 730 Cisco Headset 730 firmware version 1-5-0-164 or later Cisco Headset USB HD Adapter USB HD Adapter firmware version 1-1-59 Table 22. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.9 Jabber version 14.0 or later USB USB HD Adapter Bluetooth Cisco Jabber Mobile Jabber version 12.9 Jabber version 14.0 or later Bluetooth Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 14.0 or later USB USB HD Adapter Bluetooth Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 14.0 or later USB USB HD Adapter Bluetooth Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB USB HD Adapter The following table lists the available headset features on Cisco Jabber. Table 23. Cisco Headset 730 Features Feature USB USB HD Adapter Bluetooth Answer and end calls Yes Yes Yes* Hold/resume calls Yes Yes Yes* Mute/unmute calls Yes Yes Yes* Volume control Yes Yes Yes* Presence LED Light sync Yes No Yes* Adjust sidetone Yes No No Adjust microphone gain No No No Adjust equalizer No No No Adjust Active Noise Cancellation Yes No No Reset settings Yes No No Headset upgrades Yes No No USB HD Adapter upgrades N/A Yes N/A *—Cisco Headset 730 call controls aren't available through Bluetooth on Jabber for Linux VDI. The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 24. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Recommended Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Log Collection

Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Headset Metrics N/A N/A N/A *—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Bang & Olufsen Cisco 950 The Bang & Olufsen Cisco 950 doesn't officially support the Cisco Jabber. Bang & Olufsen Cisco 980 The Bang & Olufsen Cisco 980 can connect to Cisco Jabber through USB or with Bluetooth. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the B&O Cisco 980. Table 25. Minimum Headset Firmware Headset Model Minimum Firmware Bang & Olufsen Cisco 980 B&O Cisco 980 firmware version 3.1.66 or later Cisco Headset USB HD Adapter USB HD Adapter firmware version 1-3-20 Table 26. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter Bluetooth Cisco Jabber Mobile Jabber version 14.1 Jabber version 14.1 Bluetooth Cisco Jabber for Windows 32-bit VDI Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter Bluetooth Cisco Jabber for Windows 64-bit VDI Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter Bluetooth Cisco Jabber for Linux VDI Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter The following table lists the available headset features on Cisco Jabber. Table 27. B&O Cisco 980 Features Feature USB USB HD Adapter Bluetooth Answer calls Yes Yes Yes* Hold/resume calls No No No Mute/unmute calls Yes Yes Yes* Volume control Yes Yes Yes* Adjust sidetone No No No Adjust microphone gain No No No Adjust equalizer No No No Adjust Active Noise Cancellation No No No Reset settings No No No Headset upgrades No No No USB HD Adapter upgrades N/A Yes N/A *—Headset controls aren't available