Hubspot extension for chrome

Print Report Inappropriate Content Member HubSpot gmail extension logs out when I close Chrome SOLVE Ah so your app requires that Chrome stay running in the background. That is unfortunate. Well, if that is the conclusion your team has come to then that is all there is to be done about it. Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content Member HubSpot gmail extension logs out when I close Chrome SOLVE Hello! I can provide clarity:I'm on a PC. This happens when I close Chrome by clicking the X at the upper right. When I open my task manager to check if Chrome is running, it is not listed as one of the active programs, so I suppose I am both "Closing" and "Quitting" Chrome. I don't have to shut down the computer for this to occur. If I click the X and Chrome fully closes, when I launch Chrome again, I am logged out of the Gmail Hubspot extension.If by SSO you mean "Single Sign-On" software, then no, I do not have anything like that (I had to look that up online). I open Chrome and the Gmail icon is on my homepage. I click it and it takes me to Gmail, where I am already signed in.The setting you indicated is disabled.If it is the case that I am getting logged out of app.hubspot.com when I close Chrome, how are other people staying logged on when they close Chrome? Where is the setting I need to change in order for me to stay logged on? Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content Solution Community Manager HubSpot gmail extension logs out when I close Chrome SOLVE Hi @prismghost Thank you for your patience. I got a reply from the team. This ultimately is being caused by your external environment, so we can only help point you in the right direction here.We found this article during a quick Google Search - are you able to find this setting and set it so that Chrome continues running in the background? Here is an older post we found as well.You could also ask your IT to check and see why this issue is happening on your computer as they should have more insight into your computer's setup.Thank you!BestTiphaine Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content Member HubSpot gmail extension logs out when I close Chrome SOLVE Chrome Version 87.0.4280.88 (Official Build) (64-bit)Extension Version: 2.9.0.4812I sign in through Google and notice that the check box for that seems to be for an email sign in. When I do click it,

Got a reply from the team. This ultimately is being caused by your external environment, so we can only help point you in the right direction here.We found this article during a quick Google Search - are you able to find this setting and set it so that Chrome continues running in the background? Here is an older post we found as well.You could also ask your IT to check and see why this issue is happening on your computer as they should have more insight into your computer's setup.Thank you!BestTiphaine Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content Solution Member HubSpot gmail extension logs out when I close Chrome SOLVE For whoever this helps, I didn't want to settle for the "leave Chrome open in the background" option. I placed several tests and this is what seems to work for me when QUITTING Chrome and wanting to stay logged in. (even when restarting computer).1) Make sure I'm signed out, close Chrome, and open it back up.2) Click the Gmail extension icon and sign in.3) I signed in via HubSpot (not the Google Account or other SSO type system)4) NOTE: when I signed in, I chose the option to remember me.5) NOTE: I have 2FA turned on in HubSpot so I received the text message with the security code.6) I entered the 2FA code and I also checked the box to "remember this computer"7) I closed Chrome, rebooted my system, and I was still logged in.Hopefully this works for others than just me. Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content View all posts Previous post Next post 9 Replies 9 Solution Member HubSpot gmail extension logs out when I close Chrome SOLVE For whoever this helps, I didn't want to settle for the "leave Chrome open in the background" option. I placed several tests and this is what seems to work for me when QUITTING Chrome and wanting to stay logged in. (even when restarting computer).1) Make sure I'm signed out, close Chrome, and open it back up.2) Click the Gmail extension icon and sign in.3) I signed in via HubSpot (not the Google Account or other SSO type system)4) NOTE: when I signed in, I chose the option to remember me.5) NOTE: I have 2FA turned on in HubSpot so I received the text message with the security code.6) I entered the 2FA code and I also checked the box to "remember this computer"7) I closed Chrome, rebooted my system, and I was still logged in.Hopefully this works for others than just me. Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink

We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Disable Compatibility view, upgrade to a newer version, or use a different browser. Discussions CRM & Sales Marketing & Content Customer Success & Service RevOps & Operations Commerce Developers Apps Partners Ideas Academy Courses Certifications Bootcamps Learning Paths Academy Support Study Groups Resources Getting Started Help Center Knowledge Base API Documentation CMS Documentation News Webinars Releases and Updates Community Blog Workflows Library Breeze Library Events AMA Community Led Events Webinars HUGS Advocacy Explore Our Program Community Champions Program Champions Blog Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for Search instead for Did you mean: Community Discussions CRM & Sales Marketing & Content Customer Success & Service RevOps & Operations Commerce Developers Apps Partners Ideas Academy Courses Certifications Bootcamps Learning Paths Academy Support Study Groups Resources Getting Started Help Center Knowledge Base API Documentation CMS Documentation News Webinars Releases and Updates Community Blog Workflows Library Breeze Library Options Subscribe to RSS Feed Mark Topic as New Mark Topic as Read Float this Topic for Current User Bookmark Subscribe Mute Printer Friendly Page Member HubSpot gmail extension logs out when I close Chrome SOLVE Hello,I am experiencing an issue where I close Chrome and then, when I open it back up and open Gmail, the Gmail extension (not Chrome extension) is logged out by default. This creates the issue where I have to remember to turn on the Gmail extension every time I open my Gmail account. Unfortunately, in course of dealing with the demands of my work life, this does not always happen, which leads to emails not getting logged or tracked before I realize the extension is off and turn it back on.I have worked through this community article: gone through this thread which touches on the issue but does not fix it: only use Chrome for my Hubspot Gmail, I have no other accounts, I have no other Chrome extensions besides hubspot and grammarly (both of which I have turned off and on to test per the issues brought up in the above articles, they don't seem to affect this issue).I have cleared my Cache and the issue remains.If it helps, once Chrome is open, if I close my Gmail tab and then reopen it, the Gmail extension remains on. This is only reproducible when I close Chrome and reopen it. Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content 2 Accepted solutions Solution Community Manager HubSpot gmail extension logs out when I close Chrome SOLVE Hi @prismghost Thank you for your patience. I

It doesn't keep me signed in and it seems to unset itself when I close the Chrome window and open it again (along with the plug once again not being signed in by default). Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content TitiCuisset ‎Dec 11, 2020 11:03 AM - edited ‎Dec 11, 2020 11:04 AM Community Manager HubSpot gmail extension logs out when I close Chrome SOLVE Hi @prismghost Thank you I have received your information and I have news from the team: To clarify, are you quitting Chrome at all? or does this happen after you shut down your computer (which would also quit Chrome) > turn on > restart Chrome > log into Gmail?Or are you only closing Chrome (ie. clicking the red X in the top left), and putting your computer to sleep at the end of the day, rather than shutting down? While we are unable to reproduce the issue when closing Chrome, when the team quits Chrome, they are logged out of their Chrome extension, and also logged out of app.hubspot.com. This is due to how we log into app.hubspot.com.This leads them to wonder if you have any sort of SSO in place for logging into HubSpot? If so, you should work with your IT to confirm how your SSO requires you to log into app.hubspot.com upon quitting and/or closing then reopening Chrome - since the extension is the same cookie rules as app.hubspot.com.Something else to have you check would be if you have the setting to 'clear cookies and site data when quitting Chrome' enabled - as this would also be a likely cause for getting signed out. Ultimately though, if you are logged out of app.hubspot.com upon closing/quitting Chrome and reopening, then it is expected that you would be logged out of the HS Chrome extension as well. Thank you!Best, Tiphaine Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content Community Manager HubSpot gmail extension logs out when I close Chrome SOLVE Hi @prismghost Thank you for reaching out. I understand you've tried disabling all extensions in Chrome and that you've cleared your cache as well, thanks for those steps. Can you confirm your chrome browser is up to date (chrome://settings/help) and our extension is up to date too? (chrome://extensions > enable Developer mode > Update button)Could you confirm that when logging into the add-in, the "remember me" box is checked? Could you also send us a screenshot of what you're seeing when it's logged out and you have to log in again? Thank you!Tiphaine Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content