Hp printer scanner

@drbrittany, Welcome to the HP Support Community!I'm afraid this could be a hardware failure with the Scanner component in the printer. Let us try these steps that may resolve this issue.Reset the printer With the printer turned on, disconnect the power cord from the rear of the printer. Wait at least 60 seconds. Reconnect the power cord to the rear of the printer. Turn ON the printer, if it does not automatically turn on. Wait until the printer is idle and silent before you proceed.Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.Update the printer firmwareClick here to download and install the latest firmware from your computer.Click here to know different methods of updating printer firmware.Check the scanner bar functionalityPerform a visual test of the scanner mechanism to see if it is jammed. Remove any original documents or photos from the scanner glass. Lift the scanner lid slightly, and then press the Copy button or icon. If the scanner light does not move, the scanner mechanism is likely jammed. If the scanner light moves half way or does not light up, the scanner component is broken. Keep me posted for further assistance.If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! KUMAR0307 I am an HP Employee

IINFORMATION ON SCANNER DRIVER. I had installed the hp Photosmart 5520 printer driver on my old Mac and everything worked. I purchased a new MAC and the scanner didn't work by downloading the printer drives at the link scanner drivers now are no longer included in the printer installation drivers that you find at the address above but you can find the scanner drivers in Apple's APP, look for: hp easy scan utility.The HP site does not explain how to do it and does not explain how to fix the problem in hp support.INFORMAZIONE SU DRIVER SCANNER.hp Photosmart 5520 Avevo installato driver della stampante hp Photosmart 5520 sul mio vecchio Mac e tutto funzionava .Ho acquistato un nuovo MAC e lo scanner non non funzionava scaricando i drive della stampante al link I driver dello scanner non sono più compresi fra quelli di installazione della stampante.Trovate i driver dello scanner fra le APP di Apple , cercate hp easy Scan utility.A me sembra una follia...ma sono diventato matto per far funzionare lo scanner.Non capisco per quale motivo i driver dello scanner non sono più presenti fra quelli di installazione della stampante. quando l'avevo acquistata avevo scaricato i driver dal sito e tutto funzionava perfettamente.I

To determine if the original outlet is causing the issue. If the error still displays with a different wall outlet, continue to the next step. Step 2: Check the scanner bar functionalityPerform a visual test of the scanner mechanism to see if it is jammed. Remove any original documents or photos from the scanner glass. Lift the scanner lid slightly, and then press the Copy button or icon. If the scanner light does not move, the scanner mechanism is likely jammed. Contact HP to service the printer. If the scanner light moves but the error still displays, continue to the next section. Additional troubleshootingDepending on your printer model, one or more of the following tasks might resolve the scanner issue. Reinstall the printer software: Uninstall the existing printer software and driver, and then install the latest version from HP Software and Driver Downloads. Restore factory default settings: For printers with touchscreen or menu-based control panels, locate the Restore Factory Defaults or similar menu under the Setup or Tools menu. Use a shorter USB cable and connect it to the PC directly: HP supports USB cables less than 3 meters (9 ft 10 in) in length. Additionally, connect the cable to an available port on the computer instead of through a USB hub or docking station. If the issue is not resolved, then the last resort would be to Contact HP to have the printer either repaired or replaced:HP Support can be reached by clicking on the following link: * Open

Hi @RevRun,Welcome to The HP Support Community. Thank you for posting your query, I will be glad to help you.I understand the HP Print and Scanner Doctor is asking for an admin password and you don't know it, you have a few options to resolve this issue: Default Admin Password: Try using common default passwords such as "admin," "password," or leaving the password field blank.Reset the Printer: You can perform a factory reset on your HP OfficeJet Pro 8035e. Note that this will reset all settings to default, so you'll need to reconfigure the printer afterward. To reset the printer, follow these steps: On the printer's control panel, go to the "Setup" menu. Navigate to "Printer Maintenance" or "Service" menu. Select "Restore" or "Reset," and then choose "Restore Factory Defaults." Confirm the reset. The printer will restart and restore all settings to default. Windows Admin Account: Ensure that you are logged into a Windows account with administrative privileges. HP Print and Scanner Doctor might be requesting the Windows admin password. If you are not sure if your account has administrative privileges, go to "Settings" > "Accounts" > "Your info" and check if it says "Administrator" under your account name.Reinstall the HP Print and Scanner Doctor: Sometimes reinstalling the software can bypass certain issues. Download the latest version of HP Print and Scanner Doctor from the HP website and reinstall it.Refer to this document: HP OfficeJet Pro 8035e All-in-One Printer User manualI hope this helps. Take care and have a good day.Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. A_GayathriHP Support Community Administrator.

Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan ‎10-16-2020 04:39 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Product: Envoy 5660 Operating System: Microsoft Windows 10 (64-bit) Scanner has been fine until today when I tried to scan the printer said the connection to computer has been lost. But I can print from the computer so that's not true. Meanwhile, the computer puts up a sign saying "unable to connect with scanner." I tried to find the HP Scan directory on my computer which I used to be able to access but can't find it now. Anyway it's crazy. I rebooted computer and printer. I uninstalled and reinstalled printer. I had a major problem with a virus a month or so ago which culminated in my having to wipe the HD and do a clean install of Win 10. But the scanner has been working since them. I'm kerplexed. 15 REPLIES 15 ‎10-19-2020 12:54 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post @Minus1 There are a few things we may need to consider, the fact that its printing fine but doesn't scan or copy shows that there's something wrong with the scanner feature, the first thing we need to do, is perform a hard reset on the printer to refresh all settings and here's how you do it:Step 1: Reset the printer and check the power sourceReset the printer to clear certain error states by calibrating the scanner