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GoToAssist Corporate Customer is a app for macOS that is developed by Citrixonline. Generally speaking, uninstalling any app on macOS is pretty easy. You might want to remove an app you no longer use to just free up disk space. Today I'll show you 3 very easy ways to uninstall and completely remove GoToAssist Corporate Customer from your Mac, so let's get straight to it! Handy hint:The best way to uninstall GoToAssist Corporate Customer is with iBoostUp's Uninstall tool (free download) 1. The standard and easiest way to uninstall GoToAssist Corporate Customer: First, we need to make sure the app isn't running, so lets open Force Quit (from the Apple menu on the top left of your screen) and terminate the app if you see it running: - Now, open your Applications folder. - Right-click on "GoToAssist Corporate Customer". - Click on "Move to Bin" (or "Move to Trash" on older versions of macOS) 2. How to remove GoToAssist Corporate Customer using the Terminal: - Open the macOS Terminal from Applications > Utilities. - Type killall "GoToAssist Customer", hit ENTER - Type rm -rf "/Applications/GoToAssist Customer (1084).app", then hit ENTER. - If that fails, try typing sudo rm -rf "/Applications/GoToAssist Customer (1084).app" - Now type rm -rf ~/Library/Caches/com.citrixonline.g2ac.customer, hit ENTER. This will remove GoToAssist Corporate Customer from your Mac, but some supporting and related files will be left behind. Read on for the best way on how to remove those. 3. Completely remove GoToAssist Corporate Customer and related files using iBoostUp's Uninstaller: - Open iBoostUp (download free, or search for it on the App Store). - Click "App Uninstaller". - Click "Select Application", then select "GoToAssist Corporate Customer" from the list and click "Uninstall". - Enter your password if prompted, you may choose to skip this by clicking cancel — note that skipping this prompt will leave some files behind that you can remove manually, these will be shown as 'skipped' on the results screen. This will remove GoToAssist Corporate Customer and all related files from your Mac.

Customers can join Phone Mode support sessions without going to a customer portal by using the GoToAssist Corporate Customer standalone application (.exe for Windows and .dmg for Mac). The file launches a standalone customer application in which customers can enter the 9-digit session code and click Start Support Session to download the GoToAssist Corporate Customer application (if not already pre-installed) and launch the customer directly into session. The standalone application is a self-contained desktop app that can be saved to the customer's computer and be double-clicked to launch (i.e., it does not need to be installed). It can also be distributed, meaning that administrators can embed it on their own website, provide it via network sharing or even deploy it to customers. Note: To support customers that join standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later. Note: This feature is available to managers only. Download the GoToAssist Corporate Customer Standalone apps The standalone desktop apps be accessed and downloaded via the Management Center. Log in at Click Downloads in the left-navigation. Click Download Customer Application for Pre-Installation. Click the Download link next to the desired version and build. On the Standalone Application for PhoneMode tab, click Download Windows application or Download Mac application. Article last updated: 27 September, 2022 You are viewing the latest version of this article.

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There are various mobile apps that will facilitate a support session between an agent and a customer. Download the app that is right for you onto your iOS or Android device. Use the Mobile Feature Comparison chart to compare the abilities of each mobile app. Note: For more information, please see the System Requirements for Agents and Customers. Download the agent mobile app Agents can download the iOS or Android agent mobile app onto their device to host support sessions on the go! Attention: The GoToAssist Remote Support v4 Mobile App is not compatible with Android 14. The mobile app works on Android 13 or older OS systems. Download the customer mobile app Customers can download the Android customer mobile app onto their device to join support sessions from anywhere! Restriction: Customers cannot join a GoToAssist Remote Support v4 session using an iOS device. For more information, please see the system requirements for Agents and Customers. Download guides Article last updated: 29 August, 2024