Broadvoice bhive

The AI relies on for visualizing and analyzing customer and agent behavior.Earlier this year, Broadvoice also released a new AI-powered workforce management solution with AI-backed forecasting and scheduling, capacity planning and staffing adjustments. The company recently launched Voice AI workflow builders that intelligently automates responses, completes tasks and triggers subsequent actions, like sending a text from an ICR interaction, without involving a live agent. Post-call AI, such as Quality Automation, functionality is expected to be released before the end of 2024.“With Broadvoice, it’s never been easier or more accessible for mid-sized businesses to deploy and use the power of AI, workforce management and Advanced Analytics to improve Customer Experience,” said Camarate.To learn more about Broadvoice’s Advanced Analytics, please visit broadvoice.com/request-a-demo.About BroadvoiceBroadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit broadvoice.com.Media Contact:Kimberly WayDirector, Marketing Strategy and [email protected] Be brilliant about the way you connect. Our team loves to talk. Let’s chat about the VoIP solution that’s right for your business.

Satisfaction will remain our single most important measure of success.”Broadvoice offers a flexible, smart portfolio of IP-based voice and data offerings, backed by its enterprise-class, geo-redundant IP telephony platform. This includes its flagship cloud PBX and UC services, which features unlimited voice calling plans throughout the continental United States and Canada.For more information on the Broadvoice Partner Program, please call 866.697.9112, or visit the Broadvoice Partner Program.About BroadvoiceBroadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.Media ContactRachel TurkusDirector of [email protected] Be brilliant about the way you connect. Our team loves to talk. Let’s chat about the VoIP solution that’s right for your business.

LOS ANGELES—March 27, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that it was awarded the 2024 INTERNET TELEPHONY Product of the Year Award for its b-hive UCaaS platform. This is the fifth time the platform has received the prestigious award presented by TMC and INTERNET TELEPHONY magazine.“I am honored to recognize the Broadvoice b-hive platform with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO at TMC. “In the opinion of our judges and editorial team, b-hive has proven to be among the best communications and technology solutions available on the market.”The Broadvoice b-hive UCaaS platform delivers a range of communications capabilities rarely found together in enterprise cloud solutions, let alone in a platform designed for small and mid-market businesses with as few as 10 employees and as many as 500. The proprietary platform includes cloud PBX, unified communications, collaboration features, a virtual call center and integrations for Salesforce, Microsoft Teams, Zapier and Webhooks.“We’re honored to be recognized for our innovation by TMC and INTERNET TELEPHONY magazine,” said Broadvoice Chief Product Officer George Mitsopoulos. “Unlike other providers, we have complete control over our UCaaS platform, including app development, geo-redundant data centers and diverse network connections, allowing us to quickly pivot and respond to our customers’ unique and ever-changing needs.”Winners of the 2024 INTERNET TELEPHONY Product of the Year Award will be featured online in INTERNET TELEPHONY magazine and on TMCnet.About INTERNET TELEPHONY magazineINTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.About BroadvoiceBroadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit broadvoice.com.Media ContactKimberly WayDirector, Marketing Strategy and [email protected] Be brilliant about the way you connect. Our team loves to talk. Let’s chat about the VoIP solution that’s right for your business.