Onboard Centric

Summary Companies can become more customer-centric by hiring employees who inherently want to serve customers and then getting them off to the right start. Customer experience (CX) professionals can do this by partnering with their human resources (HR) department and hiring manager colleagues to transform the ways they screen, interview, and onboard new employees. Together they'll need to rewrite job descriptions and careers sections of websites, adopt behavioral interview techniques, and create interview guides that ask candidates the right questions. When new hires start, the team needs to onboard them with the help of training materials that reinforce the organization's customer-centric values. Client log in Welcome back. Log in to your account to continue reading this research. Become a client Become a client today for these benefits: Stay ahead of changing market and customer dynamics with the latest insights. Partner with expert analysts to make progress on your top initiatives. Get answers from trusted research using Izola, Forrester's genAI tool. Purchase this report This report is available for individual purchase ($1495).

GO vs VIA Rail: Choosing the Right Train for Your Canadian JourneyFor travellers navigating Canada’s rail network, understanding the distinction between GO Transit and VIA Rail is crucial. While both offer rail services, their purposes and onboard experiences differ significantly, catering to distinct travel needs. Choosing the right one depends largely on your destination and the kind of journey you’re looking for.VIA Rail is Canada’s national passenger rail service, designed for long-distance travel between major cities and across provinces. Think Toronto to Montreal, Vancouver to Jasper, or Halifax to Ottawa. Their focus is on comfort and convenience for extended journeys. Passengers can expect spacious seating with generous legroom, often including options for business class or sleeper cabins. Onboard amenities like dining cars offering full meals and bar service contribute to a more relaxed and enjoyable long-haul experience. VIA Rail prioritizes providing a comfortable and convenient way to traverse the vast distances of Canada.GO Transit, on the other hand, operates within the Greater Golden Horseshoe region of Ontario, concentrating on shorter commuter routes. Its primary function is to connect commuters to and from major urban centres like Toronto, Hamilton, and Oshawa. Reflecting this commuter-centric design, GO trains prioritize capacity over individual space. Seating is denser, with less legroom than VIA Rail, and amenities are minimal. There are no dining cars or at-seat service; the focus is on efficient and frequent transport for daily commuters within a specific region. Think of GO Transit as a regional subway system on rails.In short, the

“As a healthcare provider, partnering with ECG for CCM/RPM services has been an absolute game-changer for our practice. ECG’s approach to patient care is not only flexible and accommodating but also deeply rooted in prioritizing the well-being of each individual.What truly stands out about ECG is their willingness to listen and take feedback onboard. This collaborative approach ensures that the services they provide are constantly refined and optimized to meet the unique needs of our patients and practice. Their commitment to incorporating patient input has resulted in a level of care that goes above and beyond expectations.Furthermore, ECG’s dedication to leveraging technology in healthcare has streamlined our operations and enhanced patient outcomes. Their remote monitoring solutions have enabled us to stay connected with our patients outside of traditional office visits, allowing for proactive management of chronic conditions and early intervention when needed.Overall, partnering with ECG for CCM/RPM services has not only improved the quality of care we’re able to offer but has also strengthened the bond between our practice and our patients. Their patient-centric approach aligns perfectly with our values, making them an invaluable asset to our team.”– Cindy Alkire, MHA, BSN, RN | Arete Family Care

That’s what we are doing.”Finally, for the adults only, there are 20 onboard bars and lounges to choose from while the kids are being entertained, including two new concepts: a comedy club and a sports bar. The Paxos Greek Restaurant will be another Mediterranean-influenced dining option on the MSC World America.Courtesy of MSC Cruises The first Eataly at sea and a new Greek restaurantGuests who want to twirl pasta at the only Eataly at sea will need to make reservations for the 94-seat restaurant, which will span 2,120 square feet, including a 22-seat patio area for alfresco dining. In addition to classics like pasta alla carbonara and spaghetti cacio e pepe, the menu also will feature several notable dishes exclusive to MSC World America, including black truffle tagliatelle and a fried, breaded bone-in veal chop, Milanese-style, for two.Eataly will be one of six specialty restaurants (and 13 total!) on the ship. Another establishment to debut is Paxos Greek Restaurant (and Paxos on the Go), which will showcase a seafood-centric, Greek-inspired menu, including a fresh fish counter display that guests can choose from.The most impressive Yacht Club yetFor its newest ship, MSC is enhancing its signature Yacht Club product—an upscale, front-of-boat offering that it describes as a “ship-within-a-ship” concept. The exclusive area will have 152 suites across Decks 19, 20, and 21. Upgrade to the exclusive ship-within-ship Yacht Club concept.Courtesy of MSC Cruises Yacht Club guests enjoy a bevy of exclusive perks, including 24/7 concierge and butler service; access to a

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A property operated by Resorts World. When Virgin ships are in port, the only people who have access to the Beach Club are Virgin passengers. Cruisers who call on Bimini with other lines can purchase day passes as long as a Virgin ship is not docked that day.Private islandsASHLEY KOSCIOLEK/THE POINTS GUYMost of the cruise industry's private islands are located in the Bahamas. These carefully curated swaths of land can only be visited if you're sailing on a ship that has access.When you're ashore, you can expect clean facilities, pristine beaches, shopping opportunities, free buffet lunches (usually a barbecue) and a variety of carefully controlled water-sports-centric shore excursions. Some of the larger, more developed private islands also offer water parks, horseback riding, zip lines and pools.Private cabanas, villas and bungalows are also available, but they come at a premium and usually book up quickly. Some are even reserved for cruisers booked in suite accommodations on their ships.When to book a Bahamas cruiseLEVENTE BODO/GETTY IMAGESSince the Bahamas is a year-round destination and lots of ships call there, supply is plentiful. That means prices tend to be more affordable, particularly for shorter Bahamas-only voyages.For additional savings, consider booking your sailing in the first quarter of each year during wave season, when cruise lines offer fare discounts and other added-value perks like free Wi-Fi and beverage packages, discounted airfare or onboard credit for extras like spa treatments, shore excursions or dining in restaurants that charge fees for meals. Also keep an eye out for Black Friday deals toward the end of each year.You might also be able to take advantage of resident rates if you live in Florida, military discounts or "kids sail free" promotions.Related: When is the best time to book a cruise?What to bring on a Bahamas cruiseWondering what to pack? For any cruise, you can't go wrong with resort-casual clothing and something for formal night if you'd like to participate. You'll also need underwear, toiletries, pajamas and footwear, as well as any travel documents required to board and clear immigration and customs.For the Bahamas specifically, you'll want to prepare for