Mitel MiVoice

Manuals Brands Mitel Manuals Conference System MiVoice Office 400 Installation manual Contents Table of Contents Bookmarks MIVOICE OFFICE 400APPLICATIONS CARD CPU2-SVERSION R4.0INSTALLATION GUIDEsyd-0620_en / 1.1 – R4.0 – © 01.2016 Need help? Do you have a question about the MIVOICE OFFICE 400 and is the answer not in the manual? Questions and answers Related Manuals for Mitel MIVOICE OFFICE 400 Summary of Contents for Mitel MIVOICE OFFICE 400 Page 1 MIVOICE OFFICE 400 APPLICATIONS CARD CPU2-S VERSION R4.0 INSTALLATION GUIDE syd-0620_en / 1.1 – R4.0 – © 01.2016... Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Page 3: Table Of Contents About Mitel........ Page 4: Welcome – everywhere, around the clock and with all terminals, no matter what the size of the business. Mitel offers its customers a great choice with one of the largest portfolios in the industry and direct access to the cloud. Page 5 The CPU2-S applications card as MiVoice Office 400 application server The CPU2-S applications card is a PC plug-in card for the Mitel 470 communi- cation server which uses a Windows operating system and has pre-installed MiVoice Office 400 applications. The card is inserted into the appropriate card slot and fitted on the backplane of the communication server. Page 6 MiVoice Office 400 products comprise, or are partially based on, third-party software products. The licence information for these third-party products is listed in the user's guide of the MiVoice Office 400 product in question. Exclusion of Liability (Not valid for Australia. See section "Limited Warranty (Australia only)", page 10 on the limited warranty in Australia.) Page 7: Safety Information Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or cause damage to the MiVoice Office 400 product. Please take note of these warnings and follow them at all times. Please also take note in particular of hazard warnings contained in the user information. Page 8: About This Document If you wish to add additional security to your applications card, you may inte- grate it in your IT security concept and use external security devices like fire- walls. However, Mitel declines any liability for any negative impact caused

Way. Page 32: Using The Applications Card As An Independent Application Server You want to use the applications card exclusively for the customer’s own ap- plications. Please note the following: • The pre-installed MiVoice Office 400 applications must be completely de-in- stalled. The de-installation of individual components is not permitted. • You can use an operating system of your choice or the pre-installed operat- ing system. Page 33 7. Deinstall the pre-installed MiVoice Office 400 applications. 8. Set up the server in accordance with the customer’s requirements. Connect the IP network to the front panel LAN socket, if you operate the applications card as inde- pendent application server. Page 34: Index Installing client applications 19 Installing the applications card 13 IP network configuration 18 Licensing 18 Limited Warranty (Australia only) 10 Maintenance 24 Mitel 4 OIP password 19 OIP user name 19 Operation 24 Applications Card CPU2-S syd-0620/1.1 – R4.0 – 01.2016...

Factory settings. Page 25: Updating System Software Here you will learn how to update your applications card using an update package. The update package can be downloaded directly from the Mitel download server, or you can also source an update package for the system software from your distribution partner as a ZIP file and load it onto the applications card using a USB stick. Page 26 Operation and Maintenance Updating the system software via the Mitel download server Proceed as follows to carry out the software update via the Mitel download server and upgrade the operating system and pre-installed Mitel applications: 1. Create a backup of your configuration data according to the indications in "Saving the configuration (menu Maintenance)", page 19. Page 27: Replacing An Applications Card Operation and Maintenance Note: The ZIP file must not be renamed and must not be located in a folder. Place it in the stick's root directory. 3. Open the WebAdmin, log in as Administrator and navigate to the Multime- Maintenance view. Page 28: Reset Applications Card To Factory Settings Operation and Maintenance Reset applications card to factory settings You can reset the applications card to the factory settings. This is recom- mended if you wish to use the applications card on another communica- tion server with a different configuration, for example. Reset the applications card with WebAdmin (recommendation) To restore the applications card to the factory settings with WebAdmin pro- ceed as follows:... Page 29 Operation and Maintenance 2. Either connect the monitor, keyboard and mouse directly to the applications card or establish a remote desktop connection. The IP address for the re- mote desktop connection can be seen in WebAdmin in the Configuration IP network view (IP address of the applications card setting). Page 30: Making Enhancements With The Customer's Own Applications Support is made on a best-effort ba- sis. • As part of support services, Mitel reserves the right to have the applications card reset to the factory settings by the customer. • Mitel does not offer support for third-party applications installed by the cus- tomer. Page 31: Enhancing The Applications Card At The Customer • The applications you install must be certified for CPU2-S by the Aastra Ap- plication Partner Programm A2P2. • The installation and configuration of the pre-installed MiVoice Office 400 applications must not be changed. Any required services must not be deac- tivated or manipulated in any

By security devices like anti virus programs. Page 9 Mitel Advanced Intelligent Network Specific points to note in a AIN. References to the MiVoice Office 400 configuration tool WebAdmin If you enter an equals sign in the WebAdmin search window followed by a two-digit navigation code, the view assigned to the code will au- Applications Card CPU2-S syd-0620/1.1 –... Page 10: Limited Warranty (Australia Only) (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or re- place the product at no charge, if returned within the warranty period. Page 11 Consumer Act 2010 (the ACL), the exercise of a right conferred by such a pro- vision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. Page 12 Limitation of liability 1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with... Page 13: Installing The Applications Card Installing the applications card Manufacturer: Note: Mitel South Pacific Pty Ltd ("Mitel") Repairs to this product may be made only by the manufacturer Level 1, 219 Castlereagh Street and its authorized agents, or by others who are legally author- Sydney, NSW2000, Australia ized. Page 14 Installing the applications card Take the applications card in operation To take the applications card in operation, proceed as follows: 1. Switch on the communication server. Switching on the communication server also powers up the applications card. You can see this on the the LED's On/Off key which now turns steady orange. Page 15 Installing the applications card lect the IP address of the correct communication server and click the Page 16 Installing the applications card Power indicators and connectors Green: Application server in operation or starting/shutting down Orange: Power supply turned on Connection for input or output devices for support staff Applications Card CPU2-S syd-0620/1.1 – R4.0 – 01.2016... Page 17: Configuring The Applications Card Configuring the applications card Configuring the applications card Configure the applications card by executing the configuration processes in Basic configuration, IP Network and Licenses. After that the

Long distance) caller *Neither Answer nor Dial-backAny call[No Answer key option is available in the TUI menu.]*Dial-back will attempt to dial the numbers in the Calling Line Identification. Correct dial-back for long distance and International calls is dependent upon programming in the MiVoice Business ICP. For more information, see the Automatic Route Selection topic in the Features Reference section of the MiVoice Business ICP System Administration Tool Help.ConditionsThe dial-back feature requires MiVoice Business Release 4.0 (formerly MiVoice Business ICP Release 10.0) or later software on the MiVoice Business ICPDial-back is not supported for SIP integrations like the 5000 CP.If a user selects the option to "dial-back and delete message", and then the call is not completed, the original message is restored to the voice mailbox.The dial-back feature will not work for messages that have been stored using a version of NP-UM prior to Release 4.0.Wait PromptsWhen the Wait prompt is enabled, the server issues the prompt “Please enter a mailbox number, or wait” immediately after the server greeting is played. The default value is Y (enabled).To disable this prompt, you must enter N. In some cases, you must disable the Wait prompt for any number of reasons, among them:To record the company greeting (administrator’s mailbox greeting) and the Wait prompt in the same voice. The text of the Wait prompt is recorded as the last sentence of the company greeting.When neither a system attendant’s number nor an attendant’s mailbox is defined, and the Wait prompt is enabled, callers who wait are thanked for calling, then disconnected.If you disable the Wait prompt and are using the Dial-by-Name function, you must record the “Press [digit] to dial by name” prompt in your own voice. The server prompt for Dial-by-Name plays if the Wait prompt is enabled.NuPoint Voice Application

Exists," said CRI's Burdine. "So if you ever want to bring it to premise -- you can -- and you can have the same experience. That's something that RingCentral and 8x8 can't do because they don’t offer that. In today's enterprise, we still see that as a viable opportunity and were happy to hear that from Mitel." $1.3 Billion Company The acquisition will give Mitel annual sales of more than $1.31 billion, according to Ottawa, Canada-based Mitel, and will double Mitel's UCass revenue to $263 million. The company is also targeting $60 million in cost synergies by 2019. Channel Synergies Some of the ShoreTel partners who recently met with Mitel said they were impressed by the dedication and focus the executives had on ShoreTel's channel. "We didn't know what was on the Mitel side, but we went and met with Mitel channel leadership in Dallas, we were very impressed with the team, with their vision for the future, with their strategy and the way they're planning on embracing the ShoreTel partner community," said CRI's Burdine. "We're really excited about it. They see the personality of the ShoreTel partner community as very desirable." 3,200 Partners, 4,200 Employees The combined company will have approximately 3,200 channel partners and a broader communications and collaboration product portfolio. Mitel, which will continue to be based in Ottawa, now has a global workforce of approximately 4,200 employees. Strong ShoreTel Product Partners are bullish that the technology synergies between the two vendors will help boost sales. Mitel expects to share the vision for its integrated cloud and applications technologies early in 2018. " Mitel has some advantages on ShoreTel in some of their technology, especially in the contact center space," said CTI's Kaiser. "So I think ShoreTel is going to be able to leverage some of the Mitel technology onto some of the ShoreTel systems -- like endpoints, phones, handsets – so they've got a superior product there being able to bolt-on that contact center to ShoreTel. Those things will make the ShoreTel product stronger." McBee Leading The Way Mitel current CEO McBee will lead the combined