LiveAgent

Are you looking to migrate your data from Zendesk? There are 2 solutions:a) Complimentary Concierge Migration Service (Reach out to us via live chat or e-mail us at [email protected] with details, and we will migrate your Zendesk data while you sit back and enjoy a cup of coffee :-)) orb) You want to do the migration on your own. (it's very simple) In this case, please see the guide below:LiveAgent offers a seamless migration of your Zendesk data through API - don't worry though, no coding is needed. Everything is handled through a simple plugin in LiveAgent which can be setup by following these steps. In LiveAgent agent panel navigate to Configuration > System > Plugins. Find the 'Zendesk Migration' plugin and click on 'Activate' button next to it. Then you have to reload the agent panel. After reload go back to the Plugins section and click on 'Configure' button next to the plugin.In the configuration popup you have to enter: 1. Zendesk URL - you have to enter just subdomain name. If URL to your zendesk account is qump.zendesk.com, then you have to enter just 'qump' in this configuration field. 2. Username - email which you use to log into zendesk.3. API Key - you have to generate the API Key in your zendesk account. So, in your zendesk navigate to Admin > API. Once you are there, enable the 'Token Access' (checkbox) and click on 'add new token'. In the popup just enter the token label (anything you want) and click on 'create' button. Zendesk system automatically generates the API Key for you. Just copy and paste the API key into LiveAgent plugin. In plugin configuration hit 'Save' and you are done. LiveAgent imports tickets from zendesk in the background. Here you can see the tickets in my zendesk:and here imported tickets in LiveAgent:How statuses from Zendesk are matched to LiveAgent ? Zendesk status 'new' >>> LiveAgent status 'NEW'Zendesk status 'open' and 'pending' and 'hold' >>> LiveAgent status 'OPEN'Zendesk status 'closed' and 'solved' >>> LiveAgent status 'RESOLVED'What is migrated ? agents/admins end users/customers user fields tickets attachments ticket fields tagsDo tickets get duplicated in case I need to rerun the migration?In case you are actively using Zendesk even after migrating to LiveAgent and you need to rerun the migration, your tickets won't get duplicated and only the new tickets will be migrated into LiveAgent. However, if after migration, a new message is added to a ticket in Zendesk, this ticket won't be updated and the new message won't appear in LiveAgent. We, therefore, recommend migrating only once you are ready to use LiveAgent instead of Zendesk.

Pricing, LiveAgent offers significant value, making it the number one choice among Aircall competitors.LiveAgent featuresLiveAgent provides essential features for managing customer interactions effectively:Automatic callbackCall buttonCall detail recordsCall device schedulingCall routingCall transfersInternal callsIVR (Interactive Voice Response)SoftphonesSupported call devicesVideo callUnlimited call recordingsIn addition, here are some features you can find in LiveAgent that are missing from Aircall’s toolbelt:Ticketing systemSocial media integrationKnowledge base managementWhat are the main differences between LiveAgent and Aircall?When comparing LiveAgent with Aircall, several key differences become apparent:Multi-channel support: While Aircall focuses on voice communications, LiveAgent provides a more diverse set of tools, including social media and email support.Advanced ticketing system: LiveAgent offers a more comprehensive ticket management system.Knowledge base: LiveAgent includes a built-in knowledge base feature that Aircall lacks.ProsComprehensive solution that eliminates the need for additional purchasesBudget-friendly pricing with a 30-day free trialSupports multiple languages with customizable language widgetsConsCannot be logged into the same account on two browsers simultaneously24/7 tech support is available, but it’s based in the EUBest for small to medium-sized businessesBest for small to medium-sized businesses looking for an all-in-one customer support solution with integrated voice communication.LiveAgent pricingFree trial: YES (LiveAgent offers a 30-day free trial)Free: $0 per user/monthSmall: $15 per user/monthMedium: $29 per user/monthLarge: $49 per user/monthEnterprise: $69 per user/monthLiveAgent offers a versatile and user-friendly platform that outshines Aircall in several key areas. Its all-in-one help desk solution includes a comprehensive ticketing system, social media integration, and multi-channel support, making it a more holistic tool for managing customer interactions. Unlike Aircall, which focuses mainly on voice communication, LiveAgent provides a broader range of features that cater to businesses looking for an integrated approach to customer service.However, LiveAgent has the limitation of not being able to log into the same account on multiple browsers, and its 24/7 support, while beneficial, is based in the EU, which might not be ideal for companies outside that region.LiveAgent is a strong alternative to Aircall, especially for small to medium-sized businesses seeking a cost-effective, multi-channel support solution. The platform’s minor inconveniences are easily outweighed by its extensive feature set and ease of use.Customer review“By supporting live chats, we can respond

Salesflare is a CRM solution that provides services for startups and small B2B (Business to business). It offers various automations regarding contacts, customer interactions and data gathering from databases, calendars, phones, social media and email accounts. Salesflare integration with LiveAgent can be used to extract data from and to chats and forms in LiveAgent. The data will be displayed in LiveAgent so you can keep track of what is going on in Salesflare. How to integrate Salesflare CRM with LiveAgentLiveAgent has a Salesflare integration plugin available in the configuration. Follow the guide below to learn how to activate the integration. Go to LiveAgent and open Configuration > System > Plugins. Find Salesflare and click on the activate switch. LiveAgent will restart. Find the active Salesflare plugin in the list and click on Configuration. You will see an API key field where you will need to put an API key from Salesflare. Go to your Salesflare account and open Settings > API Keys. Create a new API key and name it. Copy and paste the key into the API key field in LiveAgent’s Salesflare configuration.The integration is now active and you can see Salesflare data in LiveAgent.

Customer expectations are higher than ever. They want quick answers, helpful responses, and a smooth experience. That’s where the LiveAgent Chatbot feature comes in. It’s your new AI Agent integrated directly into the LiveAgent chat button, allowing both AI-powered conversations and live human support within the same interface.In this article, we’ll cover everything you need to know about the LiveAgent Chatbot, including its key features, why it requires FlowHunt as an AI provider, and the practical use case examples. Let’s dive in and explore how this new feature can transform your customer support experience.What is the LiveAgent Chatbot?The LiveAgent Chatbot is an AI-powered assistant built directly into your LiveAgent chat button. It instantly answers simple customer questions using your knowledge sources, transfers complex queries to your team, and helps you generate leads. Not all chatbots are created equal. While basic chatbots handle just simple FAQs, the LiveAgent AI Chatbot uses autonomous AI agents that can reason, make independent decisions, and perform tasks. AI Agents can understand human intent and correctly decide when to escalate queries to human agents. On top of it, they can proactively gather leads and send notifications to your email. Last but not least, AI agents boast a deeper understanding of human language, easily interpreting complicated multi-step queries and matching them to correct knowledge sources.With the Chatbot functionality, you can drastically lower response times, handle more queries at once, and reduce agent workload, all while maintaining a personal touch. Whether guiding a new customer through your product or filtering out simple questions before reaching your agents, this chatbot adapts to the user’s preferred language and works alongside your team right in the same chat button.How does LiveAgent’s Chatbot work?To get the chatbot up and running, you need to integrate LiveAgent with an AI chatbot provider. The chatbot functionality is currently provided exclusively by FlowHunt. Quality Unit develops both LiveAgent and FlowHunt. This allows us to keep your data safe, as well as provide priority support to LiveAgent users.By handling the chatbot functionality as an integration, we give you more flexibility and control. You can create multiple chatbots for different needs, whether for customer support, sales, lead generation, or even for internal assistance.What makes FlowHunt as an AI provider special is that it doesn’t lock you in with a single proprietary AI model. While the latest ChatGPT model is the default, FlowHunt supports 15+ other leading AI models, is multimodal, and even lets you bring your own LLM. Moreover, with advanced prompting options and automatic recognition of over 100 languages, it ensures smooth, localized interactions tailored to your business.The cost of LiveAgent ChatbotLiveAgent doesn’t charge any additional fees for this integration. Your chatbot usage is billed separately through FlowHunt’s credit-based pricing model.Your monthly chatbot expenses are determined by several factors, from the number of knowledge sources and the chosen AI model all the way to the average complexity of user queries. This comprehensive guide will give you a clear formula to calculate your AI chatbot expenses.How to set

Plano pago.Quais são os benefícios do MicroSIP?Software de softphone SIP gratuito.Instalação e configuração fácil.Interface amigável e simplesSolução leveComo integrar o MicroSIP com o LiveAgent?O MicroSIP pode ser facilmente integrado ao LiveAgent. Para fazer isso, você precisará baixar o MicroSIP gratuitamente. Você pode encontrar o link para download aqui. Como o LiveAgent não fornece serviço VoIP, você também precisará obter um plano VoIP e um número de telefone para poder começar a ligar usando o MicroSIP como softphone. O LiveAgent oferece suporte a um grande número de provedores de VoIP, então você pode escolher o que preferir para começar.Você já precisará ter um número do seu provedor de VoIP disponível e conectado ao sistema LiveAgent para que isso funcione. Se você não sabe como fazer isso, navegue por nossas integrações VoIP, encontre o provedor de VoIP que você usa ou gostaria de usar e veja o guia disponível.Agora, vá para sua conta LiveAgent e abra Configuração > Ligue> Dispositivos > Adicionar telefone > SIP. Adicione o número de telefone VoIP que você gostaria de conectar ao MicroSIP e nomeie esse softphone. Quando terminar, clique em Criar.Uma vez que você criou este softphone no sistema LiveAgent, navegue até o botão Visualizar e clique nele. Você verá informações como nome de usuário, senha e host. Use essas informações na próxima etapa.Uma vez que você instale o MicroSIP, abra-o e navegue até o botão superior em formato de seta para baixo. Clique nele e selecione Adicionar Conta. Preencha os campos usando as informações da etapa anterior e crie sua nova conta no MicroSIP. A integração está concluída, mas ainda falta um último passo antes de começar a fazer chamadas com o MicroSIP.Agora você precisa escolher este dispositivo como o seu preferido para atender chamadas. Navegue até o ícone do Telefone no canto superior direito