JD Edwards

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Read the full introduction to JD Edwards (JDE) as a company, and JD Edwards (JDE) software. JD Edwards Module Overviews: JD Edwards software covers key business processes

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JD Edwards EntepriseOne 9.0 (Japanese) Implementation Guides JD Edwards EnterpriseOne Accounts Payable 9.0 Implementation Guide JD Edwards EnterpriseOne Accounts Receivable 9.0 Implementation Guide JD Edwards EnterpriseOne Address Book 9.0 Implementation Guide JD Edwards EnterpriseOne Advanced Cost Accounting 9.0 Implementation Guide JD Edwards EnterpriseOne Advanced Pricing 9.0 Implementation Guide JD Edwards EnterpriseOne Apparel Management 9.02 Guide JD Edwards EnterpriseOne Configurator 9.0 Implementation Guide JD Edwards EnterpriseOne Contract and Service Billing 9.0 Implementation Guide JD Edwards EnterpriseOne Cost 9.0 Implementation Guide JD Edwards EnterpriseOne Country-Specific Setup and Processes for Asia and Australia 9.0 Implementation Guide JD Edwards EnterpriseOne Customer Relationship Management Application Fundamentals 9.0 Implementation Guide JD Edwards EnterpriseOne Customer Relationship Management Sales Applications 9.0 Implementation Guide JD Edwards EnterpriseOne Customer Relationship Management Support Applications 9.0 Implementation Guide JD Edwards EnterpriseOne Demand Scheduling Execution 9.0 Implementation Guide JD Edwards EnterpriseOne Engineer to Order 9.0 Implementation Guide JD Edwards EnterpriseOne Financial Management Solutions Fundamentals 9.0 Implementation Guide JD Edwards EnterpriseOne Fixed Assets 9.0 Implementation Guide JD Edwards EnterpriseOne Fulfillment Management 9.02 Guide JD Edwards EnterpriseOne General Accounting 9.0 Implementation Guide JD Edwards EnterpriseOne Inventory Management 9.0 Implementation Guide JD Edwards EnterpriseOne Kanban Management 9.0 Implementation Guide JD Edwards EnterpriseOne Multicurrency Processing 9.0 Implementation Guide JD Edwards EnterpriseOne Procurement 9.0 Implementation Guide JD Edwards EnterpriseOne Product Costing and Manufacturing Accounting 9.0 Implementation Guide JD Edwards EnterpriseOne Product Data Management 9.0 Implementation Guide JD Edwards EnterpriseOne Quality Management 9.0 Implementation Guide JD Edwards EnterpriseOne Real Estate Management 9.0 Implementation Guide JD Edwards EnterpriseOne Requirements Planning 9.0 Implementation Guide JD Edwards EnterpriseOne Sales Order Management 9.0 Implementation Guide JD Edwards EnterpriseOne Service Management 9.0 Implementation Guide JD Edwards EnterpriseOne Shop Floor Management 9.0 Implementation Guide JD Edwards EnterpriseOne Tax Processing 9.0 Implementation Guide Licensed all of these systems. Check with the system administrator to verify which systems have been purchased and installed.Service Management also integrates with other JD Edwards EnterpriseOne product features, including:CasesSolution Advisor and ScriptingReturned Material Authorization (RMA)This graphic illustrates how added features for each of the modules work with existing features of other systems, all based on the JD Edwards EnterpriseOne architecture, to create a complete solution:1.2.1 JD Edwards EnterpriseOne Address BookThe JD Edwards EnterpriseOne Address Book system from Oracle contains addresses, tax IDs, adjustment schedules, and pricing information for customers and service providers.1.2.2 JD Edwards EnterpriseOne Accounts ReceivableThe JD Edwards EnterpriseOne Accounts Receivable system from Oracle enables you to receive payment for services provided or for product purchases.1.2.3 JD Edwards EnterpriseOne Accounts PayableThe JD Edwards EnterpriseOne Accounts Payable system from Oracle enables you to pay service providers.1.2.4 JD Edwards EnterpriseOne General AccountingThe JD Edwards EnterpriseOne General Accounting system from Oracle enables you to review, approve, and post inventory journal entries to the general ledger.1.2.5 JD Edwards EnterpriseOne Fixed AssetsThe JD Edwards EnterpriseOne Fixed Assets system from Oracle enables you to depreciate company-owned equipment that can be used for loaners, leases, or rentals.1.2.6 JD Edwards EnterpriseOne Human Resources and PayrollThe JD Edwards EnterpriseOne Human Resources and Payroll systems from Oracle enable you to record time spent assisting a customer on a call or case.1.2.7 JD Edwards EnterpriseOne Capital Asset ManagementThe JD Edwards EnterpriseOne Capital Asset Management system from Oracle enables you to set up maintenance schedules for products.1.2.8 JD Edwards EnterpriseOne Work OrdersThe JD Edwards EnterpriseOne Work Orders system from Oracle contains records that you create in Work Order Management.1.2.9 JD Edwards EnterpriseOne Service BillingThe JD Edwards EnterpriseOne Service Billing system from Oracle enables you to generate and print invoices for contracts, work orders, and cases.1.2.10 JD Edwards EnterpriseOne Advanced PricingThe

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JD Edwards EnterpriseOne Advanced Pricing system from Oracle enables you to apply complex pricing methods to contracts, work orders, and cases.1.2.11 JD Edwards EnterpriseOne Inventory ManagementThe JD Edwards EnterpriseOne Inventory Management system from Oracle enables you to record item information and to issue inventory to a work order.1.2.12 JD Edwards EnterpriseOne Sales Order ManagementThe JD Edwards EnterpriseOne Sales Order Management system from Oracle enables you to update the Equipment Information Management module to create installed equipment records for new pieces of equipment.1.2.13 JD Edwards EnterpriseOne ProcurementThe JD Edwards EnterpriseOne Procurement system from Oracle enables you to purchase spare parts and supplies.1.2.14 JD Edwards EnterpriseOne Resource AssignmentsEnables you to assign resources to a work order or to specific work order instructions while checking the current availability and assignment of the resources.1.2.15 JD Edwards EnterpriseOne Condition-Based MaintenanceEnables you to input equipment alerts manually or automatically and then respond to them, based on setup criteria.1.2.16 JD Edwards EnterpriseOne Equipment Cost AnalysisEnables you to make financial inquiries that are based on account coding. You can also analyze the existing cost information based on equipment coding.1.2.17 JD Edwards EnterpriseOne CasesEnables you to store and track cases, which are questions or problems for which a solution is needed. You can use this system both as an internal help desk and as a call center to receive inbound calls from external customers. The Case program integrates with the Failure Analysis program.1.2.18 JD Edwards EnterpriseOne Solution AdvisorEnables customers, service agents, and support agents to search the Solution Advisor knowledge base for an appropriate solution to a specific issue.1.2.19 JD Edwards EnterpriseOne Branch ScriptingEnables you to gather detailed information about a customer or a customer's problem, to assist a contact center agent in resolving issues.1.2.20 JD Edwards EnterpriseOne Billing for Service ManagementEnables you to bill for contracts, service orders,. Read the full introduction to JD Edwards (JDE) as a company, and JD Edwards (JDE) software. JD Edwards Module Overviews: JD Edwards software covers key business processes Introduction to JD Edwards. Read the full introduction to JD Edwards (JDE) as a company, and JD Edwards (JDE) software. JD Edwards Module Overviews: JD Edwards software covers key business processes including: Procure to Pay, Order to Cash, and Demand to Manufacture.

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This chapter contains the following topics:Section 1.1, "JD Edwards EnterpriseOne Service Management Overview"Section 1.2, "JD Edwards EnterpriseOne Service Management Integrations"Section 1.3, "JD Edwards EnterpriseOne Service Management Implementation"Section 1.4, "Business Interface Integration Objects"1.1 JD Edwards EnterpriseOne Service Management OverviewService Management enables a company to deliver excellent customer service efficiently, accurately, and consistently. You can manage all aspects of customer service, including:Track customer purchases and service.Generate service and supplier contracts.Schedule equipment repair.Manage warranty claims and supplier recovery claims.Review and associate failures, analyses, and resolutions with cases and work orders.Customer service is critical to the long-term survival and success of every company. The level of service that customers receive before, during, and after the original sale significantly affects the customer's next purchase. This concept applies to product offerings as well as service offerings and, ultimately, determines the position in the market.The efficiency and effectiveness of service operations directly affect the organization's bottom line. Efficient service processes increase overall profit by minimizing product support costs and creating customer confidence, which often results in ongoing service contracts.Service Management enables the organization to meet its service goals by:Providing world-class customer responsiveness.Operating efficient and cost-effective customer service processes.Achieving maximum service revenue.1.2 JD Edwards EnterpriseOne Service Management IntegrationsThe JD Edwards EnterpriseOne Service Management system integrates with these JD Edwards EnterpriseOne products:JD Edwards EnterpriseOne Address BookJD Edwards EnterpriseOne Accounts ReceivableJD Edwards EnterpriseOne Accounts PayableJD Edwards EnterpriseOne General AccountingJD Edwards EnterpriseOne Fixed AssetsJD Edwards EnterpriseOne HR and PayrollJD Edwards EnterpriseOne Capital Asset ManagementJD Edwards EnterpriseOne Work OrdersJD Edwards EnterpriseOne Service BillingJD Edwards EnterpriseOne Advanced PricingJD Edwards EnterpriseOne Inventory ManagementJD Edwards EnterpriseOne Sales Order ManagementJD Edwards EnterpriseOne ProcurementJD Edwards EnterpriseOne Resource AssignmentsJD Edwards EnterpriseOne Condition-Based MaintenanceJD Edwards EnterpriseOne Equipment Cost AnalysisThe JD Edwards EnterpriseOne Service Management system also integrates with this third-party system: Intelligent Graphic Solution (IGS).Note:The company might not have Cases, warranty claims, and supplier recovery claims. Service Management uses the same billing programs as the Service Billing system.1.2.21 JD Edwards EnterpriseOne Voucher Processing for Service ManagementEnables you to generate a workfile to complete the voucher process for paying work orders.1.2.22 Returned Material Authorization (RMA)Enables you to obtain an approval from suppliers for customers to return inventory for credit, replacement, or repair.1.2.23 JD Edwards EnterpriseOne Preventive Maintenance CycleEnables service departments that maintain customer equipment (whether the customer is internal or external) to plan, monitor, and complete routine maintenance operations to minimize equipment breakdowns and unscheduled repairs.1.2.24 JD Edwards EnterpriseOne Integration with Intelligent Graphic Solution (IGS)A third-party product that you can purchase separately. IGS is a graphical tool that can illustrate equipment, buildings, and inventory item assemblies. You can select parts from the graphic, and return the item number to the work order parts list in JD Edwards EnterpriseOne.1.3 JD Edwards EnterpriseOne Service Management ImplementationThis section provides an overview of the steps that are required to implement JD Edwards EnterpriseOne Service Management.In the planning phase of the implementation, take advantage of all JD Edwards EnterpriseOne sources of information, including the installation guides and troubleshooting information.When determining which electronic software updates (ESUs) to install for JD Edwards EnterpriseOne Service Management, use the EnterpriseOne and World Change Assistant. EnterpriseOne and World Change Assistant, a Java-based tool, reduces the time required to search and download ESUs by 75 percent or more, and enables you to install multiple ESUs at one time.See JD Edwards EnterpriseOne Tools Software Updates Guide.For information about the Oracle Business Accelerator solution for implementation of JD Edwards EnterpriseOne Service Management, review the documentation available.See Global Implementation StepsThe suggested global implementation steps for JD Edwards EnterpriseOne Service Management are:Set up global user-defined codes.See JD Edwards EnterpriseOne Tools Foundation Guide.Set up companies, fiscal

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That JD Edwards EnterpriseOne uses at run time.Shared Object ServerContains a replicated set of objects that JD Edwards EnterpriseOne Enterprise and JAS servers use to process logic on these servers.The Object Path table (F00942) contains path codes that track a set of objects and their location within JD Edwards EnterpriseOne.Data SourcesA data source is the specific location of data or distributed processing. JD Edwards EnterpriseOne data sources can be:An entire database in a specific location, regardless of the type of database, such as a MSDE located in a specific directory or a library in DB2 for IBM iA specific machine in the enterprise that processes logicThe platform and data sources work together. You must define both the server that processes the logic and the databases that store the data. If multiple databases within one database management system (DBMS) reside on a machine, you must define each database to JD Edwards EnterpriseOne.Do not confuse Microsoft open database connectivity (ODBC) data sources with JD Edwards EnterpriseOne data sources. The ODBC data source defines databases to various third-party communication products such as Client Access, Rumba, SQL Server, and MSDE. JD Edwards EnterpriseOne data sources define both databases and logic servers to JD Edwards EnterpriseOne.This list describes JD Edwards EnterpriseOne data sources that you might use in the configuration:Oracle DBMSA JD Edwards EnterpriseOne data source for an Oracle DBMS points to an Oracle Connect String and a Table Owner.Oracle OEEA JD Edwards EnterpriseOne data source for an Oracle DBMS points to an Oracle Connect

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Date patterns, and business units.See "Setting Up Organizations" in the JD Edwards EnterpriseOne Applications Financial Management Fundamentals Implementation Guide.Set up next numbers.See JD Edwards EnterpriseOne Tools Foundation Guide."Set up accounts, and the chart of accounts" in the JD Edwards EnterpriseOne Applications Financial Management Fundamentals Implementation Guide."Set up the General Accounting constants" in the JD Edwards EnterpriseOne Applications General Accounting Implementation Guide.".Set up multicurrency processing, including currency codes and exchange rates" in the JD Edwards EnterpriseOne Applications Multicurrency Processing Implementation Guide."Set up ledger type rules" in the JD Edwards EnterpriseOne Applications General Accounting Implementation Guide."Enter address book records" in the JD Edwards EnterpriseOne Applications Address Book Implementation Guide."Set up inventory information such as branch/plant constants, default locations and printers, manufacturing and distribution AAIs, and document types" in the JD Edwards EnterpriseOne Applications Inventory Management Implementation Guide."Set up shop floor calendars" in the JD Edwards EnterpriseOne Applications Shop Floor Management Implementation Guide."Set up manufacturing constants" in the JD Edwards EnterpriseOne Applications Product Data Management Implementation Guide.1.3.2 Service Management Implementation StepsThe suggested application-specific implementation steps for JD Edwards EnterpriseOne Service Management are:Set up Service Management constants.See Setting Up Service and Warranty Constants.Set up customers and service providers.See Setting Up Customers and Service Providers for Service Management.Set up suppliers.See Setting Up Suppliers.Set up work orders.See Setting Up Work Orders.Set up activity rules for work orders.See Attaching Activity Rules to Work Orders.Set up standard parts lists.See Assigning Parts to a Work Order.Set up work order instructions.See Setting Up Work Orders.Set up assessor defaults and rules sequence.See Setting Up Assessor Defaults and Rules Sequence.Set up automatic accounting instructions.See Setting Up AAIs.Set up base warranty defaults and rules.See Setting Up Base Warranty Defaults and Rules.Set up document type information.See Setting Up Document Type Information.Set up inventory information.See Setting Up Inventory Information for Service Management.Set up product family. Read the full introduction to JD Edwards (JDE) as a company, and JD Edwards (JDE) software. JD Edwards Module Overviews: JD Edwards software covers key business processes Introduction to JD Edwards. Read the full introduction to JD Edwards (JDE) as a company, and JD Edwards (JDE) software. JD Edwards Module Overviews: JD Edwards software covers key business processes including: Procure to Pay, Order to Cash, and Demand to Manufacture.

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Languages. Also, you can run JD Edwards EnterpriseOne on platforms from servers to laptops. This scalability enables a traveling consultant to interface with the system and enter records. The consultant can then send these updated records over the internet to keep files as current as possible.Note:As of the ERP 8.0 release of JD Edwards EnterpriseOne software, JD Edwards EnterpriseOne no longer coexists with WorldSoftware. Contact Oracle for more information about migrating from WorldSoftware A73 to JD Edwards EnterpriseOne.Custom Solutions Without ConsequencesYou can make custom solutions to business applications with few or no consequences when you upgrade to a new release of JD Edwards EnterpriseOne. The JD Edwards EnterpriseOne toolset acts as an idea enabler by enabling you to transform a concept into a viable business solution. You maintain consistency across the enterprise, retain flexibility to adapt to changing business requirements, and minimize the time required to implement upgrades. This list provides examples of areas in JD Edwards EnterpriseOne that you can customize without consequences during an upgrade:Vocabulary overridesUser overridesVersionsProcessing optionsCode generator optionsConfigurable Network Computing FundamentalsThe section discusses the fundamentals of the Configurable Network Computing architecture, which consists of these items:EnvironmentsPath codesData SourcesObject Configuration Manager (OCM)Object storageObject deploymentEnvironmentsA JD Edwards EnterpriseOne environment is a collection of pointers indicating the location of data and JD Edwards EnterpriseOne software objects. An environment answers these questions:Where is my data?What machine will process my logic?What directory contains the object being processed?JD Edwards EnterpriseOne provides an environment as a pointer to data and logic objects. For