Genesys PureCloud

Get up and running fastfor long-term benefitsEasy to deploy, easy to useAn intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.The power to growThe PureCloud platform gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.Understand what’s happeningInteractive dashboards give you a consolidated view of customers, call centre agents and interactions — across all channels and locations. Reap the benefits of proactive contact centre analytics and insights.Manage your people and systemsThe intuitive analytics in the PureCloud platform empower you with insights — from high level summaries down to customised and detailed views. Leverage these tools to develop and make the most of each employee. Better for your customers, better for your business Give customers optionsCustomers have higher expectations than ever. Give them the choice of channel with chat, SMS, email or a call — and provide a consistent experience no matter how they engage you.Choose a no-risk solutionThe PureCloud contact centre platform is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required — even if you want to add voice services.Trust and transparencyThe last thing you need is for your contact centre software to fail. To ensure your platform is running smoothly, check the public-facing status page for live updates and proactive notifications.Learn how call centres achieved 571% ROI with the Genesys PureCloud solutionTasks come into call queues and are automatically pushed to the most appropriately-skilled agents, giving supervisors much better performance visibility.Alexander Barr, Customer Services Director, Actavo Happy teams = happy customersMake it easySiloed applications and the need to repeat information frustrate both your customers and agents. Give your employees a single, easy-to-use desktop that handles every interaction including customer details as the call, email or chat arrives.Strengthen teamworkBring your team together across channels, campaigns and tools. Unified communication and collaboration tools let employees talk, chat, video, group chat or search for and find the expert they need to resolve the issue at hand.Continue the conversationBuilt to be omnichannel, the PureCloud platform tracks the conversation from everywhere, so you always have the data you need to respond quickly. Wherever customers engage you, you’re covered.The data to manage your teamsInteractive dashboards provide a consolidated view of customers, agents and interactions — across all media types. See what you want, how you want to make the best-informed decisions.Frost & Sullivan Global Research: Mid-sized call centers take a digital-first approachFind out more about these capabilities…Find out more about PureCloud

Q: Does my Genesys Platform support home / remote users?A: Yes. All Genesys systems support home/remote agents, including Genesys (PureEngage), PureConnect and Genesys Cloud (PureCloud).Q: What level of functionality will my users have while working remotely?A: Voice can be provided for remote users with minimal configuration and rapid availability.To learn about more options, see the Genesys Remote Workers Solution Overview.Q: What are the minimum technical requirements for basic functionality?A: If your agents have voice endpoints (landline, mobile) at their remote location, they can be configured to service voice calls using remote agent voice Functionality. If your agents also have a personal computer and internet connection, they can gain access to the contact center on your corporate network in a variety of ways.To learn about more options, see the Genesys Remote Workers Solution Overview.Q: Can I use the web version of client applications if I have not deployed all the needed Genesys components?A: Yes. If you have a cloud system, client applications are natively accessible through the web. If you have a premises-based system, please contact your local Genesys representative or Customer Care, who will be able to assist.Q: How do I validate that my network will ensure that my agents can work efficiently in a remote scenario?A: Genesys can help verify your Network Topology and provide consultation on best practices, required bandwidth for your network (LAN/WAN), security requirements and data privacy.Q: If I enable basic functionality, what kind of phones can my remote users utilize?A: Genesys voice will work with every phone even over PSTN (IP phone/mobile/landline). If your system supports WebRTC, it will work with the browser.Q: If my users work remotely, do they require additional Genesys licensing?A: Additional licenses are not required to work remotely. If you are experiencing an increase in customer interactions, we do have a Temporary Licensing Program that can assist you during this time. Please contact your Genesys representative who can advise you on available options.Q: Can I setup and configure remote agents myself, or do I need to engage Genesys?A: Genesys voice requires minimal configuration and can be enabled using your own internal

Genesys Mixer Synthesis quickly explores a variety of practical mixer circuits, so that RF circuit and system designers of all skill levels can start with a working topology, tuned to their frequency plan. Other Genesys capabilities can then be used to extend the mixer performance, consider novel design approaches, and make the design more manufacturable by analyzing sensitivity to component tolerances.Genesys Mixer Synthesis is best used in conjunction with the Harbec harmonic balance nonlinear circuit simulator. It provides a series of starting application templates for synthesizing 11 different mixer topologies. Designers use the synthesis results as the basis for realizing designs using commercial devices, substrates, and physical model sets. Mixer Synthesis also makes a good technology evaluation tool, comparing the strengths and weaknesses of various mixer topologies with regard to conversion gain, image rejection, and other performance parameters.Product Features11 topologies, including BJTs, FETs, and passive diodesProvides insights into the theory of operation, applicable frequency range, and performance tradeoffsThis powerful synthesis capability is available in the following Genesys bundles:W1322BP Genesys Core, Synthesis BundleW1324BP Genesys Core, Synthesis, Circuit BundleW1325BP Genesys Core, Synthesis, EM BundleW1326BP Genesys Core, Synthesis, Circuit, System BundleW1327BP Genesys Core, Synthesis, Circuit, EM BundleW1328BP Genesys Core, Synthesis, Circuit, System, EM BundleW1336BP Genesys Core, Synthesis, Circuit, System, Modulated RF BundleW1338BP Genesys Core, Synthesis, Circuit, System, Modulated RF, EM Bundle

Genesys is set to productize contact center technology from LogMeIn Bold360, Exceed.ai and Pointillist acquisitions to better compete with Microsoft, Zoom and Salesforce. Contact center technology vendor Genesys plans to release new tools that better orchestrate messages across voice and online channels, including a new integration with Zoom Phone. "Experience orchestration" will be the theme of Genesys' Xperience 2022 digital user conference on Wednesday. Expected to be released are new conversational AI features that generate and track customer service engagements and automate some aspects of service with AI-enabled knowledge base content through digital channels such as chatbots, email and social sites such as WhatsApp and Facebook Messenger. The features are built from LogMeIn Bold360 technology that Genesys acquired last year, as well as the acquisitions of Pointillist and Exceed.ai. Genesys also will bundle Zoom Phone unified communications as a service (UCaaS) with Genesys contact center systems. It also integrates with competing UCaaS providers such as 8x8 and RingCentral. Genesys will offer Zoom Phone through its sales channel because customer demand has picked up for Genesys bundled with Zoom UCaaS, said Mike Szilagyi, senior vice president and COO of product management at Genesys. The Genesys-Zoom bundle makes joint functions such as transparent presence -- to connect contact center agents with experts in the company who might be able to help solve customer problems -- more straightforward to integrate, Szilagyi said. Early users of the bundle may be existing Zoom video conferencing customers. Companies that would utilize the Genesys-Zoom package will likely be large enough to support a contact center of 20 agents or more, Szilagyi said. Cloud capabilities the future of customer service The partnership sounds like it might be a prelude to bigger things to come between Genesys and Zoom, said Dan Miller, founder of Opus Research. Genesys' relationship with Zoom is a bit more complex than with other telephony and video conferencing providers, as Zoom was one of the primary companies -- along with Salesforce and ServiceNow -- backing the company's $580 million funding round in December. Genesys also directly competes with Zoom for contact center business, as Zoom