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Download dotConnect for Zoho Desk for free. dotConnect for Zoho Desk is an ADO.NET provider for working with Zoho Desk data through the standard ADO Zoho Desk for iPhone, free and safe download. Zoho Desk latest version: Zoho Desk - A Cloud-Based Help Desk App That Makes Customer Service Efficient.

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Integrate Zoho Books with Zoho DeskZoho Desk is a help desk software that helps businesses focus on the customer. By integrating Zoho Books with Zoho Desk, you can charge your customers for the tickets that you have handled in Zoho Desk, as well as the time spent on each ticket.Set up the IntegrationPro Tip: You have to be an admin in your Zoho Desk portal to set up the integration.Note: You can integrate only one Zoho Books organization with a Zoho Desk portal at a time.To launch Zoho Desk from Zoho Books:Go to Settings on the top right corner of the page.Select Zoho Apps under Integrations.On the Zoho Apps page, Click Connect next to Zoho Desk. Read about the integration and click Set up Integration.If you already have an active Zoho Desk portal, you will be directed to it. Otherwise, you’ll be prompted to create a new one.Insight: This integration has to be set up from Zoho Desk. Visit their help resource to learn how.Once you’ve set up the integration, you can configure the permissions available for each profile in Zoho Desk.Your contacts in Zoho Desk can be mapped to your customers in Zoho Books based on their email address. To do this, select a contact or a ticket in Zoho Desk, and click the Zoho Books icon. If you have a customer in Zoho Books with the same email ID, it will be listed here and you can map them. If not, you can create a new contact here,

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Zoho Inventory - Zoho Desk IntegrationZoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels. You integrate it with Zoho Inventory to charge your customers for the tickets handled in Zoho Desk.Set up the IntegrationPrerequisite: You have to be an admin in your Zoho Desk portal to set up the integration.Note: You can integrate only one Zoho Inventory organization with a Zoho Desk portal at a time.To launch Zoho Desk from Zoho Inventory:Go to Settings > Integrations > Zoho Apps.Click Connect next to Zoho Desk.Read about the integration and click Set up Integration.If you already have an active Zoho Desk portal, you will be redirected to it. Otherwise, you will be prompted to create a new one.Note: This integration has to be set up from Zoho Desk. Visit their help resource to learn how.Once you have set up the integration, you can configure the permissions available for each profile in Zoho Desk.Map ContactsYour contacts in Zoho Desk can be mapped to your customers in Zoho Inventory based on their email address. To do this, select a contact or a ticket in Zoho Desk, and click the Zoho Inventory icon. If you have a customer in Zoho Inventory with the same email ID, it will be listed here and you can map them. If not, you can create a new contact here, and they will be added as a customer in Zoho Inventory. Pro Tip: You can delink a contact by clicking Delink contact option which is available when you hover over that particular contact in Zoho Desk.Create InvoicesPrerequisite: To create transactions for a contact in Zoho Desk, you have to map the contact to a corresponding customer in Zoho Inventory.You can create an invoice for a ticket in Zoho Desk, as well as charge customers for the time logged for a ticket.To do this:Select a ticket in Zoho Desk, and click the Zoho Inventory icon. In the Zoho Inventory Contact Information tab, click Create Invoice. Enter the details required.Click Save.Insight: For time entries, you can create an invoice only

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Domain before it's used in Zoho Desk. This can be done either by the CNAME [Canonical Name] method or through HTML.ViewsTicket records and details, sorted by different criteria to help you identify priorities and perfect your customer-centric approach.WWebhooksA way that apps can send automated messages or information to other apps. They facilitate communication with third-party applications by sending instant web notifications every time an event occurs in Zoho Desk.Workflow alertsAutomated email notifications that are triggered when specific conditions are satisfied.Workflow RulesA set of actions, such as task assignment or field updates, that are executed when certain conditions are satisfied by a record.ZZiaYour virtual Zoho Desk assistant. Zia helps with decision-making, predicting deviations, analyzing customer sentiment, and grouping tickets effectively. It can also act as an agent when required.Zia AnomalyZia's ability to predict trends in ticket responses sent by agents on incoming and outgoing tickets.ZSC KeyThe Zoho service communication key used to transfer data from other Zoho services to Zoho Desk.ZwitchThe process of transferring data from one system or service to Zoho Desk.. Download dotConnect for Zoho Desk for free. dotConnect for Zoho Desk is an ADO.NET provider for working with Zoho Desk data through the standard ADO Zoho Desk for iPhone, free and safe download. Zoho Desk latest version: Zoho Desk - A Cloud-Based Help Desk App That Makes Customer Service Efficient.

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A Zoho Desk contact lookup. If there exists the same number in Zoho Desk, the matched Zoho Desk contact will be synchronized to the associated PBX phonebook, and the synchronized contact is read-only. For more information, see Set up Contact Synchronization from Zoho Desk. Automatic Contact or Account Creation A new contact or account will be created automatically in Zoho Desk when the associated extensions call or receive calls from an unknown number. For more information, see Set up Automatic Contact or Account Creation for Zoho Desk. Automatic Ticket Creation When the extension associated with a Zoho Desk user receives an inbound call from, or places an outbound call to a Zoho Desk contact, a new ticket will be created automatically in the contact's details page. Note: Due to limitations in Zoho Desk, the "Automatic Ticket Creation feature" is only available for Contacts and not for Accounts. For more information, see Set up Automatic Ticket Creation for Zoho Desk.

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Desk softwaretry Zoho deskCompare pricingFrequently Asked QuestionsHow Zoho desk is better than solarwinds web help desk?Zoho Desk is cost-efficient than SolarWinds web help desk with the standard plan starting from /agent/month billed annually . Zoho Desk is simpler to set up and offers more ticket context and automation hacks like Macros to improve productivity.How much does the Zoho Desk web help desk software cost? Zoho Desk comes in competitive pocket-friendly editions that start at You can scale up the pricing plan and unlock new features as you grow.Where can I find customer reviews of Zoho's web help desk?To know if it's suitable for your business, scroll through the Zoho Desk customers page and see what the current users have to say.Web help desk open-source Vs. Web help desk free. Which is better?When you prefer a fully functional free web help desk to an open-source, your service instantly gets better. Your data is secure, and no hidden costs.

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From your web-based help desk system. Built-in reports and real-time dashboards help you monitor the team's performance, keep an eye on ticket traffic, and identify bottlenecks. With Zoho Desk, you can create customized reports with the desired metrics and have them sent to your email directly from your help desk.Zoho Desk, the industry's favorite web-based help desk, also has Mobile-ready help deskWhen you kick-start customer service requests using a web-based ticketing system, you can stay on top of things without being tied to your desk. Using the Zoho Desk mobile app, you can get instant ticket updates, view customer information, and respond promptly. Flexibility When you use different apps for various business operations, you need your SaaS-based customer support software to work well with other tools. Zoho Desk solution offers plenty of integrations and add-ons, so your job gets easier, and your data is less fragmented. ExtensibilityAn efficient web-based ticketing system should extend its abilities to suit your business. Zoho Desk offers a range of customization capabilities, from custom functions to APIs, to help you increase your help desk capacity. ScalabilityYou can start with free web-based help desk software and scale up as you expand. Zoho Desk has a free plan to support freelancers and small businesses, and the popularly priced editions are made to fit right into your budget. Zoho Desk offers a free trial of 15 days on any plan. CommunityThe Community feature is a public forum facilitated by your web help desk software, where your support team can drive customer engagement. SecurityData security, yours and your customers, takes top priority. A good help desk tool must be GDPR compliant, and meet industry standards of ISO 27001 and SOC 2 Type II—this gives customers more control over how their data is used.Bring support costs down with web-based help

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And they will be added as a customer in Zoho Books. Pro Tip: You can delink a contact by clicking Delink contact option which is available when you hover over that particular contact in Zoho Desk.Create Invoices and QuotesPrerequisite: To create transactions for a contact in Zoho Desk, you have to map the contact to a corresponding customer in Zoho Books.You can create an invoice or quote for a ticket in Zoho Desk, as well as charge customers for the time logged for a ticket.To do this:Select a ticket in Zoho Desk, and click the Zoho Books icon. In the Zoho Books Contact Information tab, click Create Quote or Create Invoice to create the corresponding transactions. Enter the details required.Click Save.Insight: For time entries, you can create a quote or invoice only if the time entry is billable.You can also view a contact’s invoices or quotes created in Zoho Books under the Invoices/Quotes for this ticket option in a ticket in Zoho Desk.An invoice/quote in Zoho Desk can be cloned, edited, voided, or marked as sent. You can also email them to your customer.Disable/Delete the IntegrationYou can disable or delete the Zoho Books integration from Zoho Desk. Visit their help resource to learn how.Once you’ve disabled the integration, your contacts and transactions will remain mapped between Zoho Books and Zoho Desk, even when you choose to re-enable the integration. Whereas, when you delete the integration, this mapping will be deleted permanently. Was this document helpful? Yes No Let us know. Download dotConnect for Zoho Desk for free. dotConnect for Zoho Desk is an ADO.NET provider for working with Zoho Desk data through the standard ADO

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This topic shows the usage of the key features that can be achieved after integrating Yeastar P-Series PBX System with Zoho Desk. Click to Call Prerequisites Install 'Yeastar Linkus for Google' Chrome extension and set up Linkus Web Client to work with the Chrome extension. Procedure Users can click on any detected number on the Zoho Desk web page, a call is then sent out directly via a PBX extension. Call Popup Prerequisites Keep at least one of the following clients logged in: Linkus Desktop Client Linkus Web Client Note: If users close web browser or Linkus Web Client tab, they can NOT receive calls. To avoid this, users can install Chrome extension 'Yeastar Linkus for Google', which allows for the call pop-up browser tab even when web browser is closed. Procedure When Zoho Desk users receive / answer an inbound call from a Zoho Desk contact, or finish a call with a Zoho Desk contact, a new browser tab will automatically be launched to show the Zoho Desk contact's information.Note: For more information about the settings of specific trigger event (receiving, answering, or ending an inbound call), see Set up Call Popup for Inbound Calls.Note: The pop-up window might be blocked by the browser. In this case, users need to click on the blocked icon at the search bar, allow the pop-up window and website redirection, and then click Done. Call Journal Note: The feature is supported only if the edition of your Zoho Desk is Standard, Professional, or Enterprise. All outbound calls, inbound calls, and missed call records will be logged to Zoho Desk automatically, which helps users to keep track of every conversation. Users can check the call logs in the Zoho Desk contact's detail page on . Contact Synchronization Inbound calls and outbound calls will trigger

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Last Updated: March 10th, 2025 Our analysts compared Zoho Desk vs Dynamics 365 Customer Service based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform. Zoho Desk, a help desk software from Zoho Corporation, streamlines customer support operations for businesses of all sizes. It provides a comprehensive suite of features, including a multi-channel ticketing system, knowledge base management, and reporting and analytics. Zoho Desk is particularly well-suited for organizations seeking an affordable and user-friendly solution to manage customer inquiries and improve support efficiency.Zoho Desk's key benefits include its intuitive interface, customizable workflows, and seamless integration with other Zoho applications. Its popular features include automated ticket routing, self-service portals, and social media monitoring. Users appreciate its ease of use, robust functionality, and affordable pricing.Zoho Desk offers flexible pricing plans based on the number of agents and features required. Its price range starts from a few dollars per agent per month for basic plans and scales up for more advanced features and support levels. read more... Microsoft Dynamics 365 Customer Service is a comprehensive software solution designed to streamline and enhance customer service operations. It offers a suite of tools for case management, knowledge base creation, and customer self-service portals. This platform is particularly well-suited for industries such as retail, healthcare, and financial services, where customer interactions are frequent and critical. The software's unique benefits include AI-driven insights, automated workflows, and seamless integration with other Dynamics 365