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2 February 2021We're excited to present Jira Service Management 4.15.HighlightsMindville Insight is now included in Jira Service Management Data CenterCustomer portal improvementsOfficial mobile support for your service projectsImproved data insights, now also for Jira Service ManagementDisplaying image attachments in email notifications MoreRead the upgrade notes for important details about this release and see the full list of issues resolved. Compatible applicationsIf you're looking for compatible Jira applications, look no further:Jira Software 8.15.x release notes Mindville Insight is now included in Jira Service Management Data CenterMindville Insight is a powerful app for asset and configuration management that lets you create and manage your IT and business assets, and interact with them through requests, incidents, changes, and more. Whether it’s hardware, software, or office equipment, you can see everything you own at a glance and categorize it in a clear way. Learn moreSee what you own at a glanceAssign mobile phones, laptops, and other equipment to specific employees and link them to the locations they're based in so you can quickly solve requests. Define your business services and their dependencies such as hosts, databases, application software and more, so you can see your whole infrastructure and understand it in detail.Interact with your assetsWhenever you need to make a change, a major incident hits, or a service request comes in, you can link the asset in your issue, so that people working on it get instant context and know all the relevant details. Insight Discovery on the houseIf you don’t feel like adding your assets manually, Insight Discovery will help you gather data from all hosts and devices on your network, pulling it all into the Mindville Insight database. We’re making this app available to download for free for Data Center users of Insight. You can get it from the Atlassian Marketplace.Get Insight - Asset ManagementInsight - Asset Management is integrated into Jira Service Management Data Center 4.15. For customers using Jira Service Management Data Center 4.14 or earlier, the Insight - Asset Management app is available for free from the Atlassian Marketplace.If you’re a server customer and already have Insight - Asset

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.*Except Fisheye and CrucibleSummaryWriting an automation rule that fits your use case is not always easy, as it might be difficult to know where to start at first.This page provides a list of automation rules covering various areas, such as basic operations, Jira Software/Jira Service Management automation, integration with external applications, sending notifications, etc.Even though these rules might not address your exact use case, they might be a good starting point for writing your own custom automation rule.SolutionAutomation rule templatesLink to each category:Basic Jira issue operationsJira Software automationsJira Service Management automationsAutomation Rules related to Insight/Assets fieldsSending emails to Jira users including list of issuesIntegrating with external applications and Jira REST APIRule schedulingMiscellaneous use casesBasic Jira issue operationsJira Software automationsThe rule templates listed below provide ways to manipulate fields such as Story Points, Epics, Advanced Roadmap Teams, Parent links:Automation rules related to Advanced Roadmap fields (Parent Link, Team, Target Date...)Jira Service Management automationThe rule templates listed below provide ways to manipulate fields such as Request Participants, Organizations, and Customer Request Types:Automation Rules related to Insight/Assets fieldsSending emails to Jira users including the list of issuesIntegrating with external applications and Jira REST APIRule schedulingMiscellaneous use casesUpdated on September 11, 2024Was this helpful?It wasn't accurateIt wasn't clearIt wasn't relevantStill need help?The Atlassian Community is here for you.

Light theme as the original theme won’t be supported anymore.Binary installers available for this releaseWe’ve decided to bring back binary installers for the Jira 10.3 release and its following bug fix releases. We’re still investigating the upgrade processes and working towards better support of the manual upgrade path, so this decision only applies to the Jira 10.3 LTS. The following feature releases (for example 10.4 and 10.5) won't include installers.Ignore warnings from Atlassian Package ScannerAtlassian Package Scanner verifies if there are no .jar files providing the same package, potentially with a different version. After you upgrade to Jira Software Data Center 10.3 or Jira Service Management Data Center 10.3, Atlassian Package Scanner will notify you about packages with the same content provided by different .jar files.This is due to Embedded Crowd still migrating to the new version of the platform and still using password-cipher, while Jira has already moved to atlassian-secrets but still has to provide password-cipher for backwards compatibility. atlassian-secrets embeds password-cipher, which is why Atlassian Package Scanner notices them, but since the content is the same, the following warnings may be safely ignored (note the duplicated lines—those appear because the .jar files are placed both in /lib and atlassian-jira/WEB-INF/lib): JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.db.config.password' with different versions. Files: atlassian-secrets-api-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.protocol' with different versions. Files: atlassian-secrets-store-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.utils' with different versions. Files: atlassian-secrets-store-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.cipher' with different versions. Files: atlassian-secrets-store-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.protocol' with different versions. Files: password-cipher-base-1.4.0.jar and atlassian-secrets-store-5.0.4.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.utils' with different versions. Files:

Benefits of migrating to JSM from a legacy solution are countless. Jira Service Management Pricing: Calculating Hard CostsJSM licensing fees are certainly one of the most significant and easily quantifiable hard costs related to implementing the solution. Unlike many competitors, Atlassian strives to be transparent about costs, so you will find the latest per-user Jira Service Management pricing on its website. The company offers four different plans, each with their own pricing structure.1. Free PlanSubscriptions start at $0 as Jira Service Management's pricing is completely free for up to three service agents with the basic plan, but storage and email notifications are limited. It’s a good fit for small teams and a smart way to get started if you just want to try it out. Here are some key takeaways:Templates for ITSM, customer service, human resources and moreMulti-channel guide including customer portal, security, email, and chatWork intake through customizable forms, workflows, and queuesEmbedded knowledge baseAlerts, on-call schedules, and incident template assetsSupport from Atlassian Community is also included for free2. Standard PlanThe Standard plan offers a lot of value for the money. You can have up to 20,000 agents with this plan, but it doesn’t have quite as much functionality at Premium plans. If you can do without asset management, this might be a fit for you. Consider these features to help you make your decision:Custom-branded help centerUnlimited email notificationsAudit logs and multi-region data residencyUp to 20,000 agents and unlimited customersRegional support3. Premium PlanThe Premium plan is an excellent solution for busy IT service desks and the overall recommendation for users. Jira Service Management's features include asset management capabilities and a 99.9% uptime SLA, but you’ll have to pay extra for Atlassian Guard to connect to your identity provider. Here’s what you need to know: Included premium AI-powered service and operationsVirtual service agentAsset and configuration managementIncident and problem managementChange management Deployment gating with CI/CD toolsAdvanced alert integrations and incident investigationReal-time incident monitoring24/7 support for critical issues99.9% uptime SLA4. Enterprise PlanThe Enterprise plan is essential if you need more than one site, and Guard is included to manage users across sites. Atlassian