Download Ameyo

Report: It will provide details on the holistic data for video chats handled in the system with parameters like Video Chat Time, Campaign Name, Lead Name, Customer Talk Time, etc.Agent Productivity Report for Video: This report will give comprehensive data on the agent’s overall performance and efficiency in a particular selected time frame. Abandon ACD Video Details Report: This report provides detailed information on all inbound or transferred to campaign video chats that have been abandoned at the ACD (queue). Ameyo Supervisor will have access to Live Monitoring with real-time stats refreshed after every 10 seconds.This enhancement will enable supervisors to have access to AQ monitoring and scoring and analyze the agent’s interaction with the customer and rate his performance based on various Administrator-configured parameters. Explore More Ameyo CE Platform → Preview attachments in Field Agent App The Ameyo Field Agent mobile application enables last-mile service/ collection use-cases for the business. This application is installed on the field agent's mobile phone, which often, is a very basic entry-level smartphone, with limited memory.In such scenarios, it can be very inconvenient to first download any attachments in the ticket and then remember to delete them once viewed, due to the limited storage capacity of the phone, as the field agents may lack the technical skills necessary. It can even be a compliance risk as the attachment may contain sensitive information.To overcome this potential inconvenience, Ameyo now enables agents using the Field Agent app to preview any or all attachments in the ticket, without the need to download them. Explore More Fusion CX → FB Messenger l Showing Chats from different pages of a single account There are businesses that have multiple brands under one Umbrella brand and are managing other brands under a single account. These businesses create multiple pages under a

Increased Visibility for Customer Leaving a Mark Customize to your Needs Modernize Your Help Desk System With Self-Service Options Self Service Let customers solve easy queries at their end with ease. Ameyo empowered Awash Bank with an end-to-end system Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience Yohannes Tsegaye Director, Customer Experience Directorate | Awash Bank Ameyo is a feature-rich solution with several integration capabilities We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission. AlHashem Contact Center Manager We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.Thanks a lot for the Wonderful Product.Special Thanks to the team for patiently handling our request & delivering

Trusted by 2000+ Brands across 60+ Countries Power charge your Helpdesk Support with Ameyo and Kapture Computer Telephony Integration Automate Operations with Single Sign-On Ameyo Kapture integration allows agents to sign into Kapture with registered credentials, without having to switch between multiple tabs. Increase agents’ productivity with one Username and Password authentication. With single credentials, agents can retrieve customer information like previous interaction history, call recordings, call disposition, etc., on a single screen. Preserve the Context of Conversation Allow your agents to have qualified conversations by providing them with relevant customer information. Once the call gets connected, agents can deliver personalized services when given an insight into customer information. With an auto-pop up, the customer’s previous record, allowing a comprehensive understanding of the customers’ requirements. Eliminate Human Error Landing the calls to the wrong number is often a challenge that agents face. With click-to-dial functionality, agents can just click on the number (set in predefined format) and the can is initiated to the customer automatically. This eliminates the need to manually dial a number and reduces the possibility of dialing wrong numbers. If any number exists in multiple records, the call will be dialed from the record “click-to-dial” was initiated. Omnichannel Support Ameyo Kapture Integration helps customers to reach out to you from multiple channels and agents can handle these interactions in a single intuitive interface. Get your customers to contact you via Email, Call, Chat, and more to improve customer satisfaction. Agents can further add the comments against each interaction while disposing the call. These comments further help the agents to qualify the conversations with accurate query resolution. Automated Ticket Creation Integrate Ameyo with Kapture to automatically generate an object/ticket whenever a query comes in. These objects could be attached to existing objects/tickets in the CRM. The call-related data is then tagged to the relevant object/ticket to ensure that there is a complete context for any future actions. Real-Time Reporting & Monitoring Ameyo integrated with Kapture CTI allows supervisors to get a run-down of agents’ performance and other call-related activities. Supervisors can monitor an agent’s productivity while monitoring the live calls and provide assistance to qualify the conversations better. With Ameyo’s comprehensive reports, supervisors can analyze the data with a holistic view of call flow, call source, call duration, etc., and use these reports to modify their strategies and train agents to make informed decisions. Deliver Better Service by Integrating Your Existing Applications with Ameyo​​ Freshdesk Integration Increase agent efficiency and ease of handling support tickets with Freshdesk integration. Zoho CRM Integration Integrate Ameyo with Zoho CRM to have personalized, contextual customer interactions. Ameyo empowered Awash Bank with an end-to-end system Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience Yohannes Tsegaye Director, Customer Experience Directorate | Awash Bank Ameyo is a feature-rich solution with several integration capabilities We have been using Ameyo to

→ Tab Masking for Supervisors Different businesses structure their contact centers with different hierarchies or user roles. While some businesses may require Supervisors to both monitor and manage the contact center, others may have specific employees for monitoring of agents and management of the operations.Thus, Ameyo now empowers the Administrator to enable access for each tab (monitor, manage, reports, voice logs) for either individual Supervisors or the entire system. Explore More Ameyo Platform CC → Masked Privileges (Change Password) Agents can sometimes unwittingly change their passwords and then forget them, resulting in a loss in productivity and cost of resource utilization, as their passwords must now be reset before the agent can start working again.In order to ensure such losses do not occur, the ability to change passwords will now be a masked privilege, in other words, unless automatic password policy change is required or the supervisor explicitly enables the agent, the agent will not be able to change their password. Explore More Ameyo Platform CC → Google’s Business Messages as a Customer Engagement Channel Google’s Business Messages is a mobile conversational channel that brings all the chats from different entry points of Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results. With the new enhancement, Ameyo now supports GBM as a chat channel. As a result, businesses can now integrate GBM with Ameyo to engage with their customers with an improved conversion rate.By adding GBM via the AMF (Ameyo Messaging Framework), all features of a regular social messaging chat are automatically enabled on GBM as well. The feature set for GBM with Ameyo will include the following:The agent can create tickets for the incoming chats, and agents can reply on them from their interface.The customer and the agent can

Handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission. AlHashem Contact Center Manager We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.Thanks a lot for the Wonderful Product.Special Thanks to the team for patiently handling our request & delivering beyond expectations. Kumar Konar Collection Head Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service. Phidelis Mwarenge Contact Center Team Leader Metro Edge Technologies increases its productivity by 60% Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents Kingsley Bennett CEO Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements. Bilegt Tumurkhuyag CX Senior Specialist > Sankar Rao A. Director - Products Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements. Shivam M. Sr Network Engineer Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable. Ehab M. Head of Electronic Banking Easy to use and customize application with excellent support team Mitesh S. System Support Engineer I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things. The Ameyo Advantage Leader in Customer Experience & Contact Center Solutions Honorable Mention in Gartner Magic Quadrant for 3 Years Awarded Frost & Sullivan Asia Pacific CCI Leadership Award Deloitte Technology Fast 500 ASIA PACIFIC, 2014 View

Microsoft Dynamics 365, an enterprise resource planning (ERP) & Customer Relationship Management platform, committed to enhancing the productivity of customer service organizations has launched its Channel Integration Framework.Dynamics 365 Channel integration framework is a cloud-to-cloud extensible framework to integrate third-party channel providers with MS Dynamics 365 Unified Interface Apps.The framework was launched in lines of standardizing seamless integrations with third party channel providers & channel aggregators by exposing a standard set of Javascript API’s. We are elated to inform you that Ameyo, a contact center industry leader and one of the biggest players in the Asia Pacific region, is one of the first ISVs from India to support Channel Integration Framework with MS Dynamics 365. This integration draws synergies from Ameyo’s focus on improving the Customer & Agent Experience and a state of the art technology stack of Microsoft Dynamics. It will help Sales and Services teams and contact centers to have context-aware interactions with customers & prospects. It also provides them with easy options to create, update and delete an existing object. A standardized integration now makes it possible to plug and play Ameyo contact center capabilities into MS Dynamics 365 platform.Advantages of the Ameyo-MS Dynamics 365 CIF Enabled IntegrationAmeyo and MS Dynamics 365 CIF enabled integration offers following benefits for your business:Multiple Identity & Access ManagementThe agents can login by SSO using Dynamics OAuth or use Ameyo Credentials.Two-way SynchronizationThe framework is extensible for the configuration of communication between Ameyo and Dynamics 365 Unified Interface Apps. The two-way communication enables Agents to have inbound and outbound interactions(Click-to-Call, Bulk Dial) with updated customer information and also seamlessly sync Call Activity data ( Dispositions, Notes, Call Recording Link, Phone call activity association) into MS Dynamics 365.Faster Time to MarketSeamless development and faster go lives as per your business context and process workflows. One can simply plug and play Ameyo capabilities into Dynamics 365. It is also available on AppSource for quick execution.Supported by Leading Web Browsers & Operating SystemsAmeyo CIF integration provides flexibility and works seamlessly with Google Chrome and Microsoft Edge browsers.Ameyo CTI Screen PopAmeyo Screen Pop displays customized customer information as per business requirement and aids agents to have contextual interactions with sales & Customer Service hub objects. Screen Pop data can also be easily customized as per Business needs.About AmeyoAmeyo (also known as Drishti-Soft Solutions Pvt Ltd) is an Omni-Channel customer experience platform that helps businesses Connect, Serve