Cisco Webex Calling for Business

News Summary: Cisco launches Webex Go – a new phone system that connects to any mobile device Advancements in Webex Customer Experience journey data services to deliver a more personalized customer experience New Communications Platform as a Service (CPaaS) features to accelerate innovation SAN JOSE, Calif., October 19, 2021 — Cisco is helping businesses reimagine calling experiences for hybrid work from conference rooms and call centers to home offices and on-the-go mobile calling. In advance of WebexOne , Cisco (NASDAQ: CSCO) today announced new Webex Calling features, and new Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements to help enterprises successfully adapt to the new hybrid work world. Additionally, following the acquisition of imimobile, Cisco is introducing integration with Webex to build smarter interactions and frictionless experiences on any communications channel. “The past year has further heightened the need for a maniacal focus on delivering an experience that delights users,” said Jeetu Patel, executive vice president and general manager, Cisco Security and Collaboration. “Our innovations released today enable enterprises to be closer to their customers than ever, helping them deliver the best possible customer experience across all channels in real time.” New Innovations to Webex Calling: Webex Go: Users no longer need to manage a business phone and a separate personal device. With the launch of Webex Go, enterprise-grade Webex Calling features can be added as a dedicated business line to a user’s personal mobile phone. For more information go here. Location-based emergency calls with Nomadic E911: When placing emergency calls from the Webex App, emergency responders will now have accurate location information. If the Webex App determines you have moved to a new location, users will be prompted to update their address. Cloud Calling on personal room devices: Users can now call colleagues by name or extension directly within a Webex Desk Pro device. Singlewire InformaCast integration: Users can send emergency announcements live or as recorded audio pages to Cisco phones and speakers, and text alerts to digital signage, desktop computers and mobile devices. For more information go here. Dedicated Instance: Customers that are not prepared

To move their entire calling business to Cloud Calling can now mix Multi-Tenant and Dedicated Instance for hybrid deployments. Added European Coverage for Cisco Calling Plans: Cisco is announcing Cisco Calling Plans for 10 countries in the European Union: Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Lithuania, Luxembourg and Sweden. Reimaging shared line experience: New calling widget for the Webex App makes it easier for users to multi-task and answer calls faster. Other new Webex Customer Experience Capabilities: Customer journey data service: Webex customers will soon be able to connect the entire customer journey across multiple channels and touchpoints in a single platform. A business can connect a shopping cart to a chat, to a call, to an email even though those different interactions happened through different departments or vendors. It can also better anticipate customer behavior and preempt or respond in real time with an AI-powered orchestration engine to keep customers happy. For instance, if a business had a service outage, thus flooding its call center, Webex Customer Experience can recognize the need for proactive customer response. Communications Platform as a Service (CPaaS): Webex’s video technology will soon be added to imiconnect – Cisco’s CPaaS enterprise solution, enabling rich customer and employee interaction experiences such as telehealth, education, social and augmented reality. Video API and SDKs are expected to be available in early 2022 here. Read more about CPaaS here. Enterprise Developer Sandbox: At WebexOne next week, developers will have access to a new CPaaS sandbox allowing them to easily build, test, debug, and prototype in one platform. These tools will help businesses and developers save time, reduce complexity and deliver rapid innovation. Enterprise Developers can register here and start using the sandbox from October 27, 2021. About Cisco Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Network and follow us on Twitter at @Cisco. About Webex by Cisco Webex is a leading provider of cloud-based

Collaboration. Table 1 describes the features included in the subscription. Table 2 describes the add-on features that can be purchased in addition to your cloud Calling and Meetings subscription. Table 1. Included Features Included feature Benefit Cisco Webex Calling Cisco Webex Calling is the latest Cloud Calling offering that delivers proven enterprise-class Cisco hosted calling functionality. Cisco Webex Calling for SP is a cloud calling offer targeting Service Providers – delivering a proven enterprise-class cloud PBX. Cisco Webex Meetings Cisco Webex Meetings service with a capacity of 200 attendees per session. Branded microsite included. For supported languages, visit this site. Messaging in Cisco Webex Teams Secure, all-in-one team collaboration from Cisco Webex, Cisco Webex Teams is an app for continuous teamwork. Move work forward in secure work spaces where everyone can contribute anytime with messaging, file sharing, white boarding, video meetings, calling, and more. Cisco Webex Teams file storage Pools 10 GB of Webex Teams file storage per named user. Soft client for Cisco Webex Calling for SP The Cisco Calling app is the soft client application (for Windows, Mac, iOS, and Android) that provides the calling experience for the Cisco Webex Calling for SP solution. It can be private-labelled by Cisco BroadCloud service providers, using their own preferred brands. Content management Provides each site with 10 GB of Network-Based Recording (NBR) storage for Cisco Webex meetings. Cisco Webex Conferencing Audio (voice over IP [VoIP]) Each named user has unlimited access to VoIP. Cisco Webex VoIP capabilities may not be

For a phased update process across your organization, contact your Cisco account representative or partner for assistance. If you deploy interop, you must avoid directory synchronization, because it introduces two sources of user management—one in your existing org and one in Control Hub. If you deploy interop, XMPP federation is maintained in the existing org, not in Control Hub. If you cut over to Webex App and a Control Hub org, we don't have the option to add federated domains in Control Hub. Follow these steps if you're an existing Site Admin customer to align your meeting environment with Control Hub and the Webex App experience. 1 Follow the steps in Link Webex Sites to Control Hub. If you have existing Webex sites you can use the Cisco Webex linking process to get access to advanced analytics for those sites, and also link your Webex Meetings users to Control Hub. 2 Enable the full-featured Webex Meetings experience. This step gives your team of users the same meetings experience that they're already used to. Request the full meetings experience by contacting your Customer Success Manager (CSM) or partner for assistance. Use the steps to set up Calling in Webex App (Unified CM); this solution uses your existing Unified CM deployment that you already have in place. Refer to the Transitioning from Jabber Unified CM Calling to Webex App Unified CM Calling and Webex App UCM Calling Configuration guides for more information. 1 Validate Unified CM Calling configuration. The Calling in Webex App (Unified CM) solution lets you register Webex App directly to your Cisco Unified Communications Manager call control environment (on-premises enterprise, Business Edition 6000/7000, or as delivered through an HCS partner solution). This solution enhances the calling experience for end users, allowing them to directly make calls in Webex App