8x8 Virtual Contact Center

Author: m | 2025-04-23

Bottom Line: Which is Better - 8x8 Contact Center or Virtual? Virtual is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Virtual (61/100). 8x8 Contact Center offers users more features (14) than Virtual (0). There is a clear winner in this case and it is 8x8 Contact Center!

8X8 VIRTUAL OFFICE AND VIRTUAL CONTACT CENTER

Home Glossary Virtual Office Virtual Meetings Voicemail Phones X2 Call Queues Admin Tasks Virtual Contact Center (VCC) Vertical Customer Portal 8x8 Feature Highlights - Winter 20228x8 Feature Highlights - Spring 20228x8 Feature Highlights - Summer 20228x8 Feature Highlights - Fall 20228x8 Feature Highlights - Winter 20238x8 Feature Highlights - Spring 20238x8 Feature Highlights - Summer 20238x8 Feature Highlights - Fall 2023Important Announcement for All SMS Users on 8x8Solved: Meeting Attendees Sitting in Lobby in 8x8 Work Home Admin Tasks Last Modified on 03/29/2019 5:11 pm EDT Open a web browser and browse to Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials will log you in to different systems. Make sure and use the right set. The 8x8 Application Panel will display. Pick the Virtual Contact Center Config Manager button. NOTE: VCC Configuration Manager will open in a separate browser tab. The Application Panel will still be available to open other areas. Related Articles Login to 8x8 Configuration Manager Reset a User's 8x8 Voicemail PIN in 8x8 Configuration Manager Reset a User's Password in 8x8 Configuration Manager Deactivate or Delete a User in 8x8 Configuration Manager Send a New Welcome E-mail in 8x8 Configuration Manager How would you rate this article? Thank you for your feedback! Thank you! Your comment has been submitted for approval. Copyright © 2019 Vertical Communications, Inc. All rights reserved. Home Glossary Virtual Office Virtual Meetings Voicemail Phones X2 Call Queues Admin Tasks Virtual Contact Center (VCC) Vertical Customer Portal 8x8 Feature Highlights - Winter 20228x8 Feature Highlights - Spring 20228x8 Feature Highlights - Summer 20228x8 Feature Highlights - Fall 20228x8 Feature Highlights - Winter 20238x8 Feature Highlights - Spring 20238x8 Feature Highlights - Summer 20238x8 Feature Highlights - Fall 2023Important Announcement for All SMS Users on 8x8Solved: Meeting Attendees Sitting in Lobby in 8x8 Work Home Virtual Meetings Virtual Office Meetings Guide Last Modified on 04/30/2020 12:18 pm EDT Quick Reference Guide for Virtual Office Meetings: Related Articles Virtual Office Desktop Quick Reference 8x8 Video Meetings Quick Start Guide Feature Access Codes or Dialpad Key Shortcuts for Virtual Office VCC Contact Center Supervisor Login to 8x8 Configuration Manager How would you rate this article? Thank you for your feedback! Thank you! Your comment has been submitted for approval. Copyright © 2019 Vertical Communications, Inc. All rights reserved.

8x8 Virtual Contact Center - appexchange.salesforce.com

8x8 provides a business VoIP system integrated with unified communications and contact center plans. Agents can use 8x8 for video meetings, file sharing, and internal chat–while administrators can use it to supervise teams.This article will outline 8x8’s pricing and plans, discussing what each plan includes, key features, pros and cons, and alternatives.What is 8x8?Pricing and PlansKey FeaturesPros and ConsAlternativesVoIP services starting at $10/moWhat is 8x8?8x8 is a cloud-based phone system offering both unified communications and contact center products that bundle VoIP calling, team chat, SMS texting, and video conferencing.Available in pricing tiers ranging from $24 to over $100 monthly per user, 8x8’s software applications support team collaboration, routing and queueing, analytics, AI support and automations, and integrations with hundreds of third-party platforms.8x8 Pricing and Plans8x8’s offers four phone-system products: a unified communications (UCaaS) platform, two contact center solutions and APIs that can be used to build a custom system.Business Communication Plan8x8’s UCaaS plan includes VoIP, team messaging, SMS, video conferencing, collaboration, routing, analytics, and more.Notable Features:Unlimited calling to 48 countries: Users can make unlimited calls to 48 countries, including the UK and Italy. While 8x8 doesn’t allow you to call mobile numbers from many of these countries, the unlimited calling area is still impressively large.Interactive video meetings: Host meetings with up to 500 people, with the option for Youtube live-streaming. Meetings include interactive features like polls, emoji reactions, and breakout rooms.Conversation IQ: Live transcription for all voice calls, plus AI analysis that offers script suggestions, customer sentiment, and agent feedbackTeam Chat: 1:1 instant messaging, file sharing, and group chat with fine-tuned access. Users can follow topics or launch a video or phone call directly from a threadContact Center Plans8x8 offers two Contact Center pricing plans. 8x8 Contact Center includes an agent workspace, high volume messaging, omnichannel and skills-based routing, and more. 8x8's CX Plan combines these features with UC tools like calling and video conferencing, with adcaned queue management and conversational intelligence.Notable Features:Agent workspace: An agent view that unifies not only communication channels, but integrated data and customer contact information. Agents have fuller context and the ability to easily transfer calls, or communicate with coworkers while live on call.Omnichannel routing: Route all inbound contacts to the best-suited agent, across all channelsCo-browsing: Agents can view a customer’s screen during live interactions to gain a better understanding of the customer’s experienceIntelligent Customer Assistant: Create a virtual chatbot that can support customers with everything from routing to processing payments. Chatbots can recommend knowledge base articles and have conversations across digital messaging channels.Auto dialer: Preview, progressive, and predictive dialer technology that automatically dials customers from a list, before connecting live recipients to agentsWorkforce management: AI algorithms track call volume and forecast staffing needs, creating. Bottom Line: Which is Better - 8x8 Contact Center or Virtual? Virtual is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Virtual (61/100). 8x8 Contact Center offers users more features (14) than Virtual (0). There is a clear winner in this case and it is 8x8 Contact Center!

8x8 Virtual Contact Center - d3bql97l1ytoxn.cloudfront.net

The voice calling to 48 countries, introducing features like 8x8 Frontdesk for receptionists, supervisor analytics, and tools for monitoring, whispering, and barging. X6: This plan focuses on voice contact center solutions with skills-based routing, IVR, call recording CRM, and reporting & analytics, allowing you to choose from metered or unmetered call bundles. X7: Considered the most popular plan, X7 combines voice and digital interactions in one interface, offering omnichannel support for social media, chat, email, SMS, and video, along with co-browsing features. X8: Provides advanced contact center capabilities, including quality management, speech and text analytics, and interactions analytics (along with all of the features included in the lower X7 tier No pricing details online Years ago, 8x8 used to be a favorite due to its straightforward pricing structure. However, now 8x8 doesn't offer any kind of pricing information online. You have to contact 8x8 for a quote either by phone or by entering all of your personal information into the system. This lack of transparency keeps 8x8 from being as competitive as it should be. Secure data-driven program 8x8 offers security, privacy, and compilation of your business data through third-party certifications, offering features like call activity reporting, AI-driven speech analytics, and virtual agents. By consolidating and analyzing data from various communication channels, it provides valuable insights that improve productivity, reduce costs, and foster revenue growth. It also offers 3-factor security, so you can trust that your data remains confidential. Solid scores despite missing prices Despite our concerns about 8x8's lack of transparency, the company has a perfect "A+” rating and accreditation with the Better Business Bureau. In terms of third-party reviews, the feedback is a little mixed. Most recent customers love their experience with 8x8, praising things like the ease of use, and the integration of tools like chat and And agent context during live interactionsGoogle Workspace: Schedule 8x8 video meetings in Google Workspace and Microsoft Outlook calendarMicrosoft Outlook: Integrate 8x8 contact center with Microsoft Teams for automated workflows, notifications, messaging, and calendarsAlvaria and Calabrio: Stream live and historical data from 8x8 into workforce management apps, like Alvaria and Calabrio, for analytics and automated workflows8x8 Pros and Cons8x8’s main pros are that its plans include all core communication channels and powerful analytics, and it boasts a massive unlimited calling area. However, the main cons are that 8x8 offers a limited number of integrations, and the higher-tier plans can get pricy.What We Like About 8x8 (Pros)Multichannel offerings: All 8x8 plans offer VoIP, SMS, internal team chat, and video conferencingUnlimited calling area: The UCaaS and CX plans offer 48-country unlimited voice areas, respectively. This is a significantly wider unlimited area than other VoIP providersVideo meeting capacity: 8x8 video meetings support up to 500 participants on all plans, which is over double what most competitors offerAnalytics and AI support: All 8x8 plans include real-time artificial intelligence and analytics. Competitors often reserve these advanced features for high-tier plansWhat We Dislike About 8x8 (Cons)Expensive plans: 8x8 no longer publicly lists their pricing, but in the past, their UCaaS plan cost $44 per user, per month, which is on the pricier side for a UCaaS applicationNo whiteboards: Some competitors’ video meetings include whiteboards–a feature that enhances remote collaborationUnlimited calling area limitations: While 8x8 does support a large unlimited calling area, some of the destinations don’t include calling to mobile numbersLimited integrations: Some competitors offer over 200 integrated apps, while 8x8 offers only around 408x8 AlternativesThe table below outlines the top 8x8 alternatives, including both contact center (CCaaS) and unified communications (UCaaS) platforms.ProviderPricingKey FeaturesBest ForRingCentral3 UCaaS plans from $20 to $35 monthly per user4 CCaaS plans with custom pricingAdvanced omnichannel analyticsCollaborative team chat, with task managementConversational chatbotsCollaborative UCaaS platform for teams of all sizesDialpad3 UCaaS plans from $15 to over $25 monthly per user2 CCaaS plans with custom pricingLive AI agent supportAutomatic call transcriptsPost-meeting summariesSmall businesses seeking an AI-enhanced collaboration platformNextiva3 UCaaS plans from $17.95 to $32.95 monthly per user3 CCaaS plans with custom pricingAgent screen pops with CRM contact informationLive-interaction analyticsStrategic workforce management plannerAffordable UCaaS platform for large teamsFive95 CCaaS plans from $149 to $229 monthly per userIntelligent virtual assistant (IVA) builder with templatesSmart omnichannel routingTask automation and workflowsLarge contact centers with complex omnichannel routing needsTalkdesk4 CCaaS plans from $75 to over $125 monthly per userAI-powered workforce management, with automatic schedulingAgent screen recording for deeper supervisor evaluationsAutomatic customer SMS notificationsAn affordable contact center, with a voice-only optionGenesys Cloud CX5 CCaaS plans from $75 to over $155 monthly per userBuilt-in coaching and learning tools for employee onboardingAI-powered

8x8 Virtual Contact Center - Datanyze

8x8 Work and 8x8 Contact Center integration with NetSuite brings phone communication through a dialer to your NetSuite environment. The application launches conveniently from your NetSuite dashboard, allowing you to combine the benefits of NetSuite with the capabilities of 8x8 Work and 8x8 Contact Center, and interact with your customers via phone without having to switch to another app. Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your NetSuite contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call. Audience This guide is intended for NetSuite administrators who use version 3.1 of 8x8 Work and/or 8x8 Contact Center integration with NetSuite. Availability 8x8 integration with NetSuite is currently available in the United States, the United Kingdom, and Australia and New Zealand. Features 8x8 integration with NetSuite supports integration with 8x8 Work and 8x8 Contact Center. 8x8 Work for NetSuite offers the following features: Communicate with users via the voice channel and serve customers faster. Access data from your CRM through an integrated interface. Tap contextual information about the user and offer high-quality service. Be ready for any call by previewing matching contact record details before accepting a call, as well as see past interactions with the caller. Reduce the waiting time for the caller while you look up record details. Access contacts from your 8x8 Work contact directory for quick search and calling. Quickly and intuitively log call details into NetSuite and stay on top of communication with users. Improve customer service with advanced call handling capabilities, such as call transfer and multiple party calling. 8x8 Contact Center for NetSuite offers the following features: Communicate with customers via phone, voicemail, and chat channels. Access data from your CRM through an integrated (Undefined variable: 8x8VariablesSet.AgtConsole ). Tap contextual information about the customer and offer high-quality customer service. Perform warm/cold call transfers between agents. This feature is only available in Agent Workspace. Limitations The NetSuite integration can only be launched in a floating window. The NetSuite Home screen must be kept open while using voice channels. Browser requirements We recommend using Google Chrome to ensure a smooth experience. Supported CRM objects Integration with NetSuite supports: Customer Lead Prospect Employee Vendor Partner Case

8x8 Virtual Contact Center - welcomm.co.uk

Highlighted phone number and select 8x8 Web Dialer from the popup menu. Select one of the following, depending on which 8x8 service you are logged into and using: 8x8 Work for Desktop: Dial this number (8x8 Work) 8x8 Contact Center: Dial this number (Contact Center) The phone on your logged-in service will ring. You must answer that call to connect to the phone number you've clicked on. Contact Center: Currently when a Contact Center agent uses the "highlight and dial" dialing method, two limitations will apply: The original web page that a call was launched from will redirect to the call-initiating HTML page. Clicking the back button in the web browser is required to return the agent to that page. Contact Center agents using the Web Dialer for initiating outbound calls will not be placed in Busy status. If they were Available before initiating the call, Available status will remain active for the duration of the call. Both of these issues are being reviewed, and may be addressed in a future update. Initiate SMS messages with Web DialerWith the latest Google Chrome version of the 8x8 Web Dialer, you can quickly initiate an SMS text message to a highlighted phone number. Enable Click to SMS Send a Message to a Highlighted Phone Number Highlight and Send a Message to a Phone NumberEnable Click to SMSYou must first Enable Click to SMS in Chrome to see and use the SMS options, for either manual or automatic highlighting of phone numbers.To do this: Click on the 8x8 icon in your Chrome browser address bar, and select Enable Click to SMS.Send a Message to a Highlighted Phone NumberIf you've enabled the Web Dialer for Click to SMS, you'll be presented with Call via 8x8 and SMS via 8x8 options when clicking an automatically highlighted phone number. Locate a phone number on your desired web page, and click on it. Click the SMS via 8x8 icon. 8x8 Work for Desktop will open a messaging window directed to the phone number you clicked. From there you can compose and send your message.Highlight and Send a Message to a Phone NumberTo send an SMS message to a manually-highlighted phone number: In the web page you are viewing, select to highlight the phone number you will send a message (do not click). Right-click on the highlighted phone number and select 8x8 Web Dialer from the popup menu. Select Message this number (8x8 Work) to initiate sending an SMS/text message through 8x8 Work for Desktop. 8x8 Work for Desktop will open a messaging window directed to the phone number you selected. From there you can compose and send your message.Additional Information Install the 8x8 Web Dialer Chrome Extension. Bottom Line: Which is Better - 8x8 Contact Center or Virtual? Virtual is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Virtual (61/100). 8x8 Contact Center offers users more features (14) than Virtual (0). There is a clear winner in this case and it is 8x8 Contact Center! 8x8 Virtual Contact Center 8x8 Virtual Contact Center is the first cloud-based contact center solution to seamlessly connect an organization’s global agents over a single platform with

8x8 Virtual Contact Center for AdminsCreate

Updated: 06/03/2024 OverviewThe 8x8 Web Dialer is an easy way to initiate calls from 8x8 Work for Desktop by clicking on a phone number on a web browser page.Web Dialer automatically highlights most telephone numbers for you, turning them into clickable links. When a phone number is clicked, a call is dialed out through 8x8 Work for Desktop.Other options are also available when manually highlighting a phone number: Initiate a call through 8x8 Contact Center Initiate sending an SMS/text message through 8x8 Work for Desktop IMPORTANT Note Regarding Use of 8x8 SMS: If you currently use or will use any 8x8 service to send SMS messages in any amount (even just one message), regardless of the purpose, you must register an "SMS Campaign" with 8x8. If your business is not registered with The Campaign Registry, unregistered SMS/MMS will no longer be supported after March 31, 2023. Please see below for further details about registration. Enabling SMS for an 8x8 user extension requires a registered SMS campaign. See this article for more information: SMS Campaign Registration and Impact. Applies To 8x8 Work for Desktop 8x8 Contact Center Google Chrome Web BrowserInstallation Navigate to the 8x8 Web Dialer extension page in the Chrome Web Store. Click Add to Chrome. At the prompt, click Add Extension. Once install is complete, refresh your open web pages to update any listed phone numbers.Requirements and Restrictions 8x8 Work for Desktop is required to run in conjunction with Web Dialer. Safari web browser is not supported. Highlight and Call, or send an SMS message: Not all web sites will allow the Web Dialer extension to highlight phone numbers. However, Web Dialer has an alternative "highlight and call" method for initiating calls. With the latest Google Chrome version of the 8x8 Web Dialer (v2.1.0 and higher), you can quickly initiate a text message with a phone number. Note that 8x8 SMS functionality requires your company to register an SMS campaign and enable SMS per user, first. Please see this article for instructions: 8x8 Web Dialer: Initiate Calls and SMS messages from Web Browser Applications Use of Web Dialer is not recommended in Salesforce when you are also using the 8x8 Work for Salesforce integration, as Web Dialer may interfere with Salesforce's native CTI click-to-dial functionality. Web Dialer does not support single-click dialing in 8x8 Contact Center. Only the "highlight and call" method mentioned below is supported. Currently when