3cx click to call
Author: E | 2025-04-25
The 3CX Click to Call extension enables users of 3CX to dial numbers directly from their CRM or browser via the 3CX Web Client (Requires 3CX V15.5). Reviews of 3CX Click to Call extension . Similar extension . 📱 ChromeLoad.com - free Google Chrome extensions
Plugin 3CX Click to Call 3cx v20
YleiskatsausThe 3CX browser extension provides click2call from any website or CRM system for 3CX PBX users.The 3CX browser extension provides click2call from any website or CRM system for 3CX PBX users.With the 3CX extension, Click2Call functionality enables telephone numbers on any webpage or CRM system to be ‘hyperlinked’ allowing a simple click to initiate the call instead of copying and pasting. When setting up the extension, the extension options include the choice for the number to be passed to the 3CX Web Client or 3CX Softphone for Windows. Additionally, included within the settings is an ‘Exclusion list’ where you can set specific URLs in which you do not want the numbers to be ‘hyperlinked’. Important: This extension is only for use with 3CX V20, and is not a standalone extension.TiedotVersio5.0.0.171Päivitetty30. heinäkuuta 2024Tekijä:3CXKoko251KiBKieletKehittäjä Sähköposti [email protected] kuin elinkeinonharjoittajaKehittäjä ei ole tunnistautunut elinkeinonharjoittajaksi. Huomioitavaa kuluttajille Euroopan Unionin alueella: Kuluttajan oikeudet eivät päde sinun ja kehittäjän välisiin sopimuksiin.TietosuojaKehittäjän mukaan datasi onei myydä kolmansille osapuolille muissa kuin hyväksytyissä käyttötapauksissaei käytetä tai siirretä syystä, joka ei liity tuotteen ydintoimintoihinei käytetä tai siirretä luottokelpoisuuden toteamiseksi tai lainoja varten.TukiVastaavatAsterisk Click2Call3,8(17)Calls a phone number highlighted on a web page using Asterisk PBXN-able Passportal3,0(35)N-able PassportalKeeper® Password Manager & Digital Vault4,8(8,4 t.)Generate strong passwords, autofill and protect your confidential info with zero-knowledge encryption.IT Glue Chrome Extension2,8(60)Quickly and securely access all of your IT Glue passwords, create passwords, and preview your assets right from within Chrome.SIP Phone2,3(6)SIP Phone is a WebRTC client.3CX Webclient auto dial1,0(1)Clicks the dial button in 3CX WebclientClick To Call Chrome Extension3,4(14)This chrome extension use for click to call any number from chrome browser developed by TechExtension (www.techextension.com).Click-to-Call for Web and CRM4,8(44)Click to Call dialing from web pages, integration with any softphone, screen pops in Salesforce and other CRMsZoiper Click2Dial2,9(50)Make phone numbers clickable and initiate calls from Zoiper.Hudu Chrome Extension5,0(5)Hudu Chrome ExtensionSIP Click To Call Phone Extension0,0(0)It is provide click to call from any web page in browser.Jabra ChromeHost (Chrome Extension)3,0(17)Enables device integration in compatible web applications for Jabra devices such as headsets or speakerphones.Asterisk Click2Call3,8(17)Calls a phone number highlighted on a web page using Asterisk PBXN-able Passportal3,0(35)N-able PassportalKeeper® Password Manager & Digital Vault4,8(8,4 t.)Generate strong passwords, autofill and protect your confidential info with zero-knowledge encryption.IT Glue Chrome Extension2,8(60)Quickly and securely access all of your IT Glue passwords, create passwords, and preview your assets right from within Chrome.SIP Phone2,3(6)SIP Phone is a WebRTC client.3CX Webclient auto dial1,0(1)Clicks the dial
3CX Click-To-Call - VoIPTools
Skip to content HomeConfiguration guides and docsBitrix24 Integration Bitrix24 CRM IntegrationIntroductionStep 1: Configure Bitrix24Step 2: Configure 3CXStep 3: Configure Call & Chat JournalingStep 4: Configure e164 contacts and caller IDStep 5: Configure Contact CreationSee AlsoIntroduction3CX provides integration with Bitrix24 via the 3CX API for CRM with the following features: Caller ID to Contact Name – inbound calls trigger a Bitrix24 contact lookup.Contact Lookup in Bitrix24 based on Name, Number or Email if you search for a name in the 3CX WebclientCall & Chat Journalling – calls and chats are logged in the Bitrix24 Contact Card as CRM call records.Create a new Bitrix24 contact from the 3CX client for calls from new numbers.Click to Call – launch calls straight from Bitrix24 via 3CX, using the 3CX Click2Call Browser extensions for Google Chrome and Microsoft Edge.Step 1: Configure Bitrix24Login to your Bitrix24 portal account, click on the menu icon on the top left corner and go to “Developer Resources” > “Other” > “Inbound webhook”.Assign a name on top, scroll down to the “Assign permissions” section, then select “CRM”, “Users” and “Lists” and click “Save” when done.Copy the Web Hook URL to use for 3CX configuration, which is under the title “Webhook to call REST API”. Then click “Close”.Step 2: Configure 3CXIn 3CX Management Console go to “Settings” > “CRM Integration” > “Server Side” tab.Select “Bitrix” from the dropdown list.Enter the Web Hook URL generated previously in Bitrix24, in the “Web Hook URL” field.Enter your Bitrix24 domain in the “Domain” field.Select the preferred contact lookup order.Step 3: Configure Call & Chat JournalingTo report external calls and chats to Bitrix24, the email address configured for the 3CX extension must match the email address of a Bitrix24 user. This way 3CX can map the 3CX extension receiving the call or chat to the Bitrix24 user.Check the “Enable Call Journaling” option to report external calls to the CRM, and configure these “Call Journaling” parameters:“Subject” - the call’s subject.“Answered Inbound Call” - description for answered inbound calls.“Missed Call” - description for missed calls.“Answered Outbound Call” - description for answered outbound calls.“Unanswered Outbound Call” - description for unanswered outbound calls.Please note that you can use variables in the “Call Journaling” parameters, denoted as , e.g. the external number is specified as . The available variables to use are listed here.Check the “Enable Chat Journaling” option to report chats to the CRM, and configure these “Chat Journaling” parameters:“Subject” - the subject of the chat session.Please note that you can use variables in the “Chat Journaling” parameters, denoted as , e.g. the external number is specified as . The available variables to use are listed here.Step 4: Configure e164 contacts and caller IDTo get a match with Bitrix24, the incomingSolved Click to Call - 3CX
Caller ID must be identical to the CRM entry, including any prefix, as Bitrix24 performs whole number lookups. Querying Bitrix24 using a subset of the digits, does not return any data.Bitrix24 stores the numbers in E164 format, so ensure that your SIP Trunk provides the caller’s number in E164 format as well, so both match. Otherwise, you can use Caller ID Reformatting to adjust the caller’s number before being passed on to the CRM.Now Go to “Advanced” > “Contacts” > “Options”, set the matching strategy to "Match exactly" and click “OK”Step 5: Configure Contact CreationTo create new contacts in the CRM when a call is received from an unknown number, i.e. not found in either 3CX or CRM, check the “Allow contact creation directly to your CRM using 3CX Web Client” checkbox and configure the parameters below.Contact Creation parameters are:“Create Lead or Contact” - the entity type to be created (Lead/Contact).When the caller’s number can’t be matched to a contact, the 3CX client will let the user create the contact by filling the details in a dialog.See AlsoSee how to integrate your CRM with the 3CX API.Learn how to set up HubSpot integration.Learn how to set up Microsoft 365 Integration.Learn how to set up Salesforce integration.Learn how to set up Vtiger integration.Learn how to set up Zendesk integration.Learn how to set up Zoho integration.Last UpdatedThis document was last updated on 23 September 2023 Discuss this article Start your 2 month 3CX free trialConnecting, collaborating and communicating with your team and customers have never been easier. Take advantage of our free 60-day trial and discover the right solution for your business.CompanySolutionsUseful LinksLearn More Page load link 3CX uses cookies to enhance your experience. By continuing to use our site, you agree to our use of cookies.. The 3CX Click to Call extension enables users of 3CX to dial numbers directly from their CRM or browser via the 3CX Web Client (Requires 3CX V15.5). Reviews of 3CX Click to Call extension . Similar extension . 📱 ChromeLoad.com - free Google Chrome extensions3CX Click To Call not working
Your web browser is not compatible with this site. Please use a different browser for the best web experience.Home3CX Live Chat vs. Webex3CX Live Chat vs Webex comparison3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #16 with an average rating of 7.0, while Cisco is ranked #2 with an average rating of 8.0. 3CX holds a 1.9% mindshare in VM, compared to Cisco’s 17.6% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it. Comparison Buyer's GuideExecutive SummaryUpdated on Feb 3, 2025Webex and 3CX Live Chat compete in the communication solutions market. Webex has the upper hand in video conferencing and meeting features, whereas 3CX Live Chat stands out in call management and VoIP services.Features: Webex offers excellent video conferencing, desktop sharing capabilities, robust security measures, integrations with tools like Outlook, and features like one-click meetings. 3CX Live Chat excels in seamless VoIP services, flexible call management, integration with CRM systems, and robust call reporting capabilities, offering both desktop and mobile applications for flexibility.Room for Improvement: Webex can improve its ease of use, address connectivity issues, and reduce its resource demand. Users also highlight challenges with initial setup and software updates. 3CX Live Chat could benefit from better integration options, improved reporting functionalities, and more customization features while dealing with limited APIs.Ease of Deployment and Customer Service: Webex supports diverse deployment models like public, private, and hybrid cloud, receiving mixed reviews for customer support effectiveness. 3CX Live Chat is recognized for straightforward deployment options whether in public or on-premises, with users reporting simplicity and clarity, and a low need for support interventions.Pricing and ROI: Webex is often considered pricey for SMBs, although its subscription plans are flexible. Concerns about cost-effectiveness remain compared to competitors like Microsoft Teams. 3CX Live Chat offers competitive pricing without user license costs, focusing on concurrent call capabilities, which generally provides better ROI through lower operational expenses and feature inclusivity.To learn more, read our detailed 3CX Live Chat vs. Webex Report (Updated: March 2025).Review summaries and opinionsROICustomer ServiceScalability3CX Click To Call Outlook
Skip to content Act big… even when you’re smallA business numberStop giving your personal number out for business purposes. Split social and business - contacts and hours - with 3CX SOHO Free.No missed callsYou’re busy and can’t pick up? No problem. Don’t leave the phone ringing and your customer hanging. Route your calls.Designed for more than just calls. Start managing inbound WhatsApp and text messages from one central place with the whole team helping.Use the free website chat feature to convert website visitors and to re-engage with customers. Easy to install - perfect to use.Let customers click on a number to launch a call right from your web page. You’ll stay in your workspace to collect the call without having to switch apps or devices.Best in class iOS, Android, Windows or Web apps let you stay connected, using your office number, no matter where you and your team are.Schedule your meetings, presentations and team catch-ups via 3CX video conferencing feature. There’s no limits or extra costs and no additional sign-ups.3CX adapts to your changing needs, so you’re never boxed in. As your business grows, upgrade to a low cost paid 3CX Small Business plan. It’s just a few clicks away.Getting started is easy!#1 Sign up for free to be set up in no time3CX SMB FREE is hosted by 3CX. This makes the installation process quick and easy. Sign up, install, and you’re ready. We don’t make you sign a contract. You’re free to walk away at any time.#2 Bring3CX Click-To-Call - YouTube
Start by reading the WhatsApp configuration guide carefully. Next you’ll need to have a WhatsApp business account with a dedicated number. This is because you can’t use your existing personal number.Yes! We give you both Live Chat and calls - and loads more - for free. The Live Chat solution is a feature of 3CX Phone System - and is a great way to connect with customers. They love live chatting! Often though a call is still needed. So we make it easy for your customers to switch when needed at no extra cost.3CX video conferencing is not a standalone product. You can use it - for free - as part of 3CX Phone System. Sign up. You’ll be set up in no time.If you’re working from home, blur your background. Making a presentation? Share your screen and PDFs. Brainstorming? Use the on-screen whiteboard. Need to ask questions? Raise your hand or chat. Love what you’re watching - show some emotion with the 1 click reaction buttons. Stream your video conference on YouTube. Play back public YouTube content for all in your meeting to see.An INCREDIBLE phone system that’s FREE.How to get a business phone, chat, and video conferencing for free with 3CX.Your business needs this FREE cloud PBX. How to set up a professional business phone system for FreeTrusted by 350,000+ companiesThe #1 FREE SOHO PHONE SYSTEMThe #1 FREE SOHOPHONE SYSTEM12,000,000+ users everyday"3CX best small business phone system. Super easy to setup, launch and use. 3CX apps remote accessClick to call with 3CX - YouTube
Or email, and then tap on the phone icon next to the contact. Once you’re in a call, you can seamlessly perform a number of actions, including:“Transfer” will give you the option to “Blind” without the need for you to speak to the receiver, or “Attended” will transfer the call after you first speak to the receiver to see if they accept the call and press “Join”.“Conference” allows you to create an ad hoc conference call, adding more participants to join the conversation. “Rec” allows you to record your conversation.“Video” adds video to your call for face to face communication.Use Google Assistant to Make CallsAsk Google to make a call using 3CX, be it by name e.g. “OK Google, call James using 3CX” or by number e.g. “OK Google, call 101 using 3CX”. When calling by name, the Google Assistant will try to find a person in your device’s contacts, to pass on to the 3CX App.If only one contact is found with one number, the call is initiated immediately.If the contact has multiple numbers, the 3CX App will open the contact card for you to choose the number to call.In the case of several people with the same name, the 3CX App will filter all contacts by name for you to choose the correct contact.To set up:Enable Google Assistant on your device.Ensure both the device and Google assistant region are set to “English (US)”.Install the 3CX App with an active account.Schedule a Video or Audio ConferenceCreate a video or. The 3CX Click to Call extension enables users of 3CX to dial numbers directly from their CRM or browser via the 3CX Web Client (Requires 3CX V15.5). Reviews of 3CX Click to Call extension . Similar extension . 📱 ChromeLoad.com - free Google Chrome extensions Dial numbers directly from your browser or CRM with the 3CX Click to Call extensionFor users on 3CX V16 Update 4 and later install the 3CX Google Chrome Extension for Click to Call
Click to Call with 3CX (Remove Skypes Click to Call)
Skip to content VoicemailIntroductionSetting your Voicemail GreetingPlayback your Voicemail MessagesFrom the web client:From the Windows Softphone:From your iOS or Android app:See alsoIntroductionThe voicemail function in 3CX is ever so easy to use. Set your voicemail greeting, play your voice messages, read a transcription, and more from your app, Windows softphone or web client. Setting your Voicemail GreetingFrom the web client:Click on your avatar in the top right corner and click on “Settings” > “Greetings”.From here you can choose to customize your greeting according to your status:Upload a personal greeting.Record a personal greeting from your PC by clicking on the microphone icon.Record a personal greeting from your IP Phone by clicking on the deskphone icon.Delete a greeting.Select to play the default greeting.Playback your Voicemail MessagesYou will be notified of a new voicemail message by email and from any one of your apps - web client, Windows softphone or iOS or Android apps.From the web client:Click on the 3 dots in the left hand menu and select “Voicemail”. Here you will see all your voice messages and you can choose to: download, play, call back, delete, or get a transcript.From the Windows Softphone:Click on the “Voicemail” option in the left-hand panel.Here you will see all your voice messages. Click on the voicemail to listen to it.Click on the icon next to the voicemail to read a transcription of the message.From your iOS or Android app:Tap on the “Voicemail” icon in the bottom right corner.Here you will see all your voice messages. Tap on a voice message to hear it.Alternatively, you can tap on the 3 dots next to the message and choose to: get a transcription, call back or mark as heard.See alsoThe 3CX Web ClientThe 3CX App for iOSThe 3CX App for AndroidThe Windows SoftphoneLast UpdatedThis document was last updated on 23 January 2024 Page load link3CX Chrome Click to Call Extension
Make calls, view the status of colleagues, chat, schedule a video conference and check voicemail from your desktop.Need to create an ad-hoc web meeting? Simply click on the WebMeeting icon in the bottom menu to open up your WebMeeting room.Open the side menu to access useful features such as Queue Manager, Wallboard and Receptionist view for advanced call management, show and hide your BLFs, and configure your settings.Install the client to get startedDownload the latest version of the client. In the setup wizard, accept the License Agreement terms and continue to install.When installation is complete, you can quickly and easily configure your office extension by going to your 3CX Welcome Email and opening the configuration file attached. Your 3CX Windows Client should display your status as “On Hook”.And that’s it! You’re ready to start making calls.Note: The 3CX Windows Client requires V16, Windows 10 only. If you are unsure or run into any problems, contact your administrator.IP phone or softphone – whatever works for youYou can easily switch between “Softphone” and “CTI” mode from the phone selector beneath your name and status.Softphone: Allows you to make and receive calls through your PC or laptop without the need for a deskphoneCTI: CTI mode enables you to make and receive calls from the deskphone, as well as control the device through the app. View supported IP phones.Manage your statusStatus is a great way to inform colleagues of your availability and view who is on hand to take your calls.Simply click on the status selector beneath your name and choose from Available, Away, Do Not Disturb, Lunch, and Business Trip.Click the arrow next to the status to customize with a message and call forwarding options.Making a callThe phonebook enables you to effortlessly locate extensions by searching with name, number or email address, or simply enter external numbers via the dialpad. Click call and that’s it!What’s more, during a call you can seamlessly perform various functions with just a mouse click.“Transfer” will transfer the call without the need for you to speak to the receiver, a “Blind Transfer”.“Att.transfer” will transfer the call after you first speak to the receiver to see if they accept the call, an “Attended Transfer”.“Conference” allows you to create an ad hoc conference call, adding more participants to join the conversation.“Rec” allows you to record your conversation.Customize your settingsPersonalize your app experience in “Settings” where you can view and change audio and video options, forwarding rules and your app theme.“Call Forwarding”: Configure forwarding rules and exceptions for different statuses.“Configure Accounts”: Easily switch between different accounts – useful for hotdesking.“Audio Options” & “Video Options”: Select your output and input devices, and configure advanced options.“Hot Keys”: View and edit keyboard shortcuts to control your app.“Advanced Settings”: Here you can change Behavior (such as bringing the app to front), Language, enable Auto Answer and view Integration options.“Themes”: Change your theme or set a custom image.Reference:. The 3CX Click to Call extension enables users of 3CX to dial numbers directly from their CRM or browser via the 3CX Web Client (Requires 3CX V15.5). Reviews of 3CX Click to Call extension . Similar extension . 📱 ChromeLoad.com - free Google Chrome extensionsClick To Call Extension On 3CX - YouTube
Your own SIP Trunk and numberYou need a SIP trunk to place calls to external numbers. You also need one to have a number on which your customers can call. 3CX puts you in the driver’s seat for this. We don’t offer bundled numbers, so there’s no hidden charges or long term contracts that are impossible to get out of. You’re free to choose from a wide range of supported VoIP providers in the USA, UK, Australia and more.#3 Community supportJoin the 3CX Community. Seek advice or share opinions. While 3CX SMB FREE is very easy to set up, the community is there for any additional support you might need. If you need more in depth help, 3CX is supported by a number of partners and resellers. They’re here to help, for an extra fee. Find a Partner near you.Discover more benefits!Your questions answered...The 3CX SMB Free edition is tailored for small offices with up to 10 users, providing remote working apps for iOS, Android, Windows and a Web Client. It also includes call handling options, inbound WhatsApp, Live Chat, video calls for up to 10 people and more.Yes, to use our apps, you'll need a 3CX system. You've got choices: let 3CX host it for you in the cloud for a small fee or even for free. Or set it up yourself on your own server. Just know that the apps won't work unless you have a 3CX system in place.To set up your WhatsApp team messaging you shouldComments
YleiskatsausThe 3CX browser extension provides click2call from any website or CRM system for 3CX PBX users.The 3CX browser extension provides click2call from any website or CRM system for 3CX PBX users.With the 3CX extension, Click2Call functionality enables telephone numbers on any webpage or CRM system to be ‘hyperlinked’ allowing a simple click to initiate the call instead of copying and pasting. When setting up the extension, the extension options include the choice for the number to be passed to the 3CX Web Client or 3CX Softphone for Windows. Additionally, included within the settings is an ‘Exclusion list’ where you can set specific URLs in which you do not want the numbers to be ‘hyperlinked’. Important: This extension is only for use with 3CX V20, and is not a standalone extension.TiedotVersio5.0.0.171Päivitetty30. heinäkuuta 2024Tekijä:3CXKoko251KiBKieletKehittäjä Sähköposti [email protected] kuin elinkeinonharjoittajaKehittäjä ei ole tunnistautunut elinkeinonharjoittajaksi. Huomioitavaa kuluttajille Euroopan Unionin alueella: Kuluttajan oikeudet eivät päde sinun ja kehittäjän välisiin sopimuksiin.TietosuojaKehittäjän mukaan datasi onei myydä kolmansille osapuolille muissa kuin hyväksytyissä käyttötapauksissaei käytetä tai siirretä syystä, joka ei liity tuotteen ydintoimintoihinei käytetä tai siirretä luottokelpoisuuden toteamiseksi tai lainoja varten.TukiVastaavatAsterisk Click2Call3,8(17)Calls a phone number highlighted on a web page using Asterisk PBXN-able Passportal3,0(35)N-able PassportalKeeper® Password Manager & Digital Vault4,8(8,4 t.)Generate strong passwords, autofill and protect your confidential info with zero-knowledge encryption.IT Glue Chrome Extension2,8(60)Quickly and securely access all of your IT Glue passwords, create passwords, and preview your assets right from within Chrome.SIP Phone2,3(6)SIP Phone is a WebRTC client.3CX Webclient auto dial1,0(1)Clicks the dial button in 3CX WebclientClick To Call Chrome Extension3,4(14)This chrome extension use for click to call any number from chrome browser developed by TechExtension (www.techextension.com).Click-to-Call for Web and CRM4,8(44)Click to Call dialing from web pages, integration with any softphone, screen pops in Salesforce and other CRMsZoiper Click2Dial2,9(50)Make phone numbers clickable and initiate calls from Zoiper.Hudu Chrome Extension5,0(5)Hudu Chrome ExtensionSIP Click To Call Phone Extension0,0(0)It is provide click to call from any web page in browser.Jabra ChromeHost (Chrome Extension)3,0(17)Enables device integration in compatible web applications for Jabra devices such as headsets or speakerphones.Asterisk Click2Call3,8(17)Calls a phone number highlighted on a web page using Asterisk PBXN-able Passportal3,0(35)N-able PassportalKeeper® Password Manager & Digital Vault4,8(8,4 t.)Generate strong passwords, autofill and protect your confidential info with zero-knowledge encryption.IT Glue Chrome Extension2,8(60)Quickly and securely access all of your IT Glue passwords, create passwords, and preview your assets right from within Chrome.SIP Phone2,3(6)SIP Phone is a WebRTC client.3CX Webclient auto dial1,0(1)Clicks the dial
2025-04-20Skip to content HomeConfiguration guides and docsBitrix24 Integration Bitrix24 CRM IntegrationIntroductionStep 1: Configure Bitrix24Step 2: Configure 3CXStep 3: Configure Call & Chat JournalingStep 4: Configure e164 contacts and caller IDStep 5: Configure Contact CreationSee AlsoIntroduction3CX provides integration with Bitrix24 via the 3CX API for CRM with the following features: Caller ID to Contact Name – inbound calls trigger a Bitrix24 contact lookup.Contact Lookup in Bitrix24 based on Name, Number or Email if you search for a name in the 3CX WebclientCall & Chat Journalling – calls and chats are logged in the Bitrix24 Contact Card as CRM call records.Create a new Bitrix24 contact from the 3CX client for calls from new numbers.Click to Call – launch calls straight from Bitrix24 via 3CX, using the 3CX Click2Call Browser extensions for Google Chrome and Microsoft Edge.Step 1: Configure Bitrix24Login to your Bitrix24 portal account, click on the menu icon on the top left corner and go to “Developer Resources” > “Other” > “Inbound webhook”.Assign a name on top, scroll down to the “Assign permissions” section, then select “CRM”, “Users” and “Lists” and click “Save” when done.Copy the Web Hook URL to use for 3CX configuration, which is under the title “Webhook to call REST API”. Then click “Close”.Step 2: Configure 3CXIn 3CX Management Console go to “Settings” > “CRM Integration” > “Server Side” tab.Select “Bitrix” from the dropdown list.Enter the Web Hook URL generated previously in Bitrix24, in the “Web Hook URL” field.Enter your Bitrix24 domain in the “Domain” field.Select the preferred contact lookup order.Step 3: Configure Call & Chat JournalingTo report external calls and chats to Bitrix24, the email address configured for the 3CX extension must match the email address of a Bitrix24 user. This way 3CX can map the 3CX extension receiving the call or chat to the Bitrix24 user.Check the “Enable Call Journaling” option to report external calls to the CRM, and configure these “Call Journaling” parameters:“Subject” - the call’s subject.“Answered Inbound Call” - description for answered inbound calls.“Missed Call” - description for missed calls.“Answered Outbound Call” - description for answered outbound calls.“Unanswered Outbound Call” - description for unanswered outbound calls.Please note that you can use variables in the “Call Journaling” parameters, denoted as , e.g. the external number is specified as . The available variables to use are listed here.Check the “Enable Chat Journaling” option to report chats to the CRM, and configure these “Chat Journaling” parameters:“Subject” - the subject of the chat session.Please note that you can use variables in the “Chat Journaling” parameters, denoted as , e.g. the external number is specified as . The available variables to use are listed here.Step 4: Configure e164 contacts and caller IDTo get a match with Bitrix24, the incoming
2025-03-27Your web browser is not compatible with this site. Please use a different browser for the best web experience.Home3CX Live Chat vs. Webex3CX Live Chat vs Webex comparison3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #16 with an average rating of 7.0, while Cisco is ranked #2 with an average rating of 8.0. 3CX holds a 1.9% mindshare in VM, compared to Cisco’s 17.6% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it. Comparison Buyer's GuideExecutive SummaryUpdated on Feb 3, 2025Webex and 3CX Live Chat compete in the communication solutions market. Webex has the upper hand in video conferencing and meeting features, whereas 3CX Live Chat stands out in call management and VoIP services.Features: Webex offers excellent video conferencing, desktop sharing capabilities, robust security measures, integrations with tools like Outlook, and features like one-click meetings. 3CX Live Chat excels in seamless VoIP services, flexible call management, integration with CRM systems, and robust call reporting capabilities, offering both desktop and mobile applications for flexibility.Room for Improvement: Webex can improve its ease of use, address connectivity issues, and reduce its resource demand. Users also highlight challenges with initial setup and software updates. 3CX Live Chat could benefit from better integration options, improved reporting functionalities, and more customization features while dealing with limited APIs.Ease of Deployment and Customer Service: Webex supports diverse deployment models like public, private, and hybrid cloud, receiving mixed reviews for customer support effectiveness. 3CX Live Chat is recognized for straightforward deployment options whether in public or on-premises, with users reporting simplicity and clarity, and a low need for support interventions.Pricing and ROI: Webex is often considered pricey for SMBs, although its subscription plans are flexible. Concerns about cost-effectiveness remain compared to competitors like Microsoft Teams. 3CX Live Chat offers competitive pricing without user license costs, focusing on concurrent call capabilities, which generally provides better ROI through lower operational expenses and feature inclusivity.To learn more, read our detailed 3CX Live Chat vs. Webex Report (Updated: March 2025).Review summaries and opinionsROICustomer ServiceScalability
2025-04-07